Surprise deletion of my domain!

Matt-Orwin wrote on 4/8/2022, 2:55 AM

Hi all,

I struggle to find how to contact customer services directly, so hopefully so.eone here could shed some light.

I had 2 emails today, 1 giving me an authoinfo code to move a domain (which I never requested) and a following email telling me my domain has been deleted!

Has anyone had similar? My website's down now whilst I'm still in my contract period, and I'm stumped what to do about it!

Thanks, Matt

Comments

emmrecs wrote on 4/8/2022, 3:24 AM

@Matt-Orwin

You need to email infoservice@magix.net, perhaps also attaching the two emails you have received, and ask for their help (urgently) in restoring your site.

HTH

Jeff
Forum Moderator

Last changed by emmrecs on 4/8/2022, 10:10 AM, changed a total of 1 times.

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Matt-Orwin wrote on 4/8/2022, 12:06 PM

Thanks Jeff, I've emailed to that address. Fingers crossed it's solved quickly. Thanks for getting back to me so swiftly, very much appreciated.

All the best, Matt