support

jdd wrote on 3/19/2020, 5:12 PM

I was about to buy my 4th or 5th purchase of magix and after reading CUSTOMERS posts that you are no longer able to call in for support like you could years ago, I will be finding another software that does have support. Even tried the number from one of the first versions of magix I purchased magix11... 1-305-642-6300 (don't bother trying it is disconnected) Developers and company's like microsoft have taken advantage of the way you not longer buy a program you are not put on the hook for the rest of your life. Yeah you get the updates/upgrades but for the most part you would get by with the version you purchase for years. Eliminating customer service is even more of a poke in the eye and just another way to screw over the people that support you. Having supported you over the years, it is unfortunate because it is the software I am familiar with.

The only way business will again respect and care about customers is to let them know how important we are and STOP PURCHASING PRODUCTS THAT CANT SUPPORT THEM. PERIOD! I don't care how much I would like to have Magix without support your just telling me your product sucks or those running your company are only concerned about one thing and that is not the consumer. I'd rather pay extra and support the companies that have on the spot call in support, even though chances are you wont need it.

I can tell by the posts that it wont be long and you know as well as I........ Soon instead of customers waiting for the help they need you'll be waiting for the customers you need.

Comments

browj2 wrote on 3/19/2020, 6:07 PM

Customer support is by raising a ticket with Support (big link at the top of this forum) and supplying detailed information about the problem, something that cannot be efficiently done by a phone call. In fact, from my experience on this forum, most users do not even follow the very simple instructions as to how to provide sufficient information and formulate a proper query, so I don't know how they could do it over the phone. Having to pay someone to spend an hour with a typical user would quickly eat up the benefits of selling the program. Magix would have to charge a lot more for the program to be able to provide telephone support. Would you be willing to pay 5 times the price to have telephone support available, even if you never need it?

And, you have this forum, which is probably quicker than support, assuming that we don't have to play 20 questions.

That said, there is very little telephone support with any software. Good luck finding one.

My rant for the day.

emmrecs wrote on 3/20/2020, 4:04 AM

@jdd

I think @browj2 has very eloquently expressed how things now work with Magix, and a number of other companies.

In order to prevent further pointless comments on this topic I will close this thread. Magix has made the decision that the Support link is how they will offer support to users and that is not going to change any time in the near future, if ever.

Jeff
Forum Moderator