I'm using that version. I get the error message Music Maker Premium v.24 doesn't work anymore. The options within the error message are to 1. send error report to Magix 2. close program 3. continue program(not recommended) 4. forward error to Windows.

Hi

. . . . The options within the error message are to 1. send error report to Magix 2. close program 3. continue program(not recommended) 4. forward error to Windows. . . . .

Did you select option 1 ? This will ask you for more information and then send the error to Magix, it also clears the error flag so that the next time the program starts it should not pop up the message again unless another error occurs.

Try the following:

1. Restart the program and make a note of any error messages you get when starting if you get the above error send it to Magix.
    
2. Then reset the program to its default settings File, Settings, Reset . . . .
   
   Note - this will reset any customisation of the program settings you have made eg folder paths etc.
    
3. Shut down Music Maker
    
4. Restart your computer - Start button, Power, Restart - do not power off and restart - this does not clear any Windows issues that may be around.
    
5. Open Music Maker and try connecting to the store again.

HTH

John EB

Thanks for the feedback. I tried that and it still didn't work. My main problem is when I bought the program I was given a voucher with 50$ to spend in the app store. Since I can't open it is there any way to link directly to the store outside of the Magix program.

Hi

The alternative way to get soundpools etc is to browse to catooh.com

See here for the FAQ - note you are responsible for backing up purchases from Catooh and this article.

HTH

John EB

I bought soundpools from there but I can't use my 50$ voucher on there.

Hi

Please do not double post in another members topic - the additional information there should be in this thread to maintain continuity and help us help you.

Based on the additional information:

. . . When I try to make a purchase I get an error that forces me to close the program. Other than the app store issues; everything else works great. On my secondary computer, trying to purchase from the app store makes the computer freeze; forcing me to do a hard reboot. I'm downloading the free version now to see if I can finally purchase from the app store. . . .

The issue is a common one between both computers - this would indicate that it is not a program issue.

What firewall / antivirus program are you using?

Does Music Maker have permissions to connect to the Internet.

Will Music Maker connect to the store if you run the program as Administrator - right click the Music maker shortcut and select Run as administrator

John EB

Thanks for the help, I tried everything you suggested and it's still crashing. I use Avast and Windows Firewall. Running it as an admin didn't work either. I'll just use Catooh instead of the app store.

Thanks for the help, I tried everything you suggested and it's still crashing. I use Avast and Windows Firewall. Running it as an admin didn't work either. I'll just use Catooh instead of the app store.

same here the store dont open so i cant activate

Thanks for the help, I tried everything you suggested and it's still crashing. I use Avast and Windows Firewall. Running it as an admin didn't work either. I'll just use Catooh instead of the app store.

same here the store dont open so i cant activate

Hey all,

I was having the same problem, so I started playing around with the settings for the app itself and managed to get it working by running it in Compatibility Mode.
I don't know what kind of Operating System you're working with (I'm still rocking Windows 7 myself), but after changing the app to run in Windows XP(Service Pack 3) Compatibility Mode Set it stopped crashing in the usual spots around the store.
Changed the setting for all users just in case ;]

Anyway, I hope this helps Folks!

I'm using the latest version of Magix Music Maker Premium and I'm pleased with the product. My only problem is every time I try to purchase from the store inside the program; the program crashes. It never allows me to purchase anything. Is anyone else having this problem or figured out a work around ???

I've the same problem but, in addition, I cannot register Sound Forge 12 (error 14) and cannot redeem the instruments and the soundpools (no connection to Internet)  which  I've bought when buying the "suite" including Music Maker Premium and Samplitude Audio Studio.

I'm waiting to see if the program licenses will renovate without connection to Internet...

There is NO WAY TO HAVE CONCRETE SUPPORT FROM MAGIX to solve these issues; in Italy Phone technical support has been termminated.

I will not buy anything elso from MAGIX in the future.

@VDS

Hi

. . . . I cannot register Sound Forge 12 (error 14) . . . .

Soundforge has its own forum - see links at the top of the page.

A quick answer though is error -14 usually means you're putting a valid MAGIX serial number into the wrong MAGIX product or version/edition.

What is the version number and full name of the Music Maker program as appears in Help, About ?

. . . . NO WAY TO HAVE CONCRETE SUPPORT FROM MAGIX to solve these issues . . . .

Support is through a ticketing system - use the Contact link at the bottom of every forum page. The ticketing system ensures that the all program issues get logged and checked by Support, and repeated and/or reproducible issues are flagged for fixing.

John EB

Forum Moderator

Dear John,

the serial number which I tried to use to activate "Sound Forge 12" is the one and only which I received in the "Music Maker Premium" box; if anything is wrong, any mistake and/or malfunctioning it can be only on MAGIX side.

When I tried to obtain support, the "ticketing system" wrote me that the version of the program which I had bought just six weeks before was "too old" and I couldn't get any ticket.

But the activation of "Sound Forge 12" is not the only problem which I have with "Music Maker Premium"; I cannot access to the store to redeem the contents which I paid for (error: no connection to internet") and when I tried to buy directly from the "Store" I could not install what I bought (this happens also with "Samplitude Studio").

Navigating on internet in the various "forums" I've seen that I'm not the only user of MAGIX Products complaining for malfunctionings/bugs which prevent the use of what we paid for.

So, once again: . . . . NO WAY TO HAVE CONCRETE SUPPORT FROM MAGIX to solve these issues and no way to have the money back . . . .

In any case, thank you for trying to help me.

VDS

@VDS

You lost me there. You say that "the serial number which I tried to use to activate "Sound Forge 12" is the one and only which I received in the "Music Maker Premium" box."

Box? Did you purchase on-line or did you buy a boxed version? If you only received 1 serial number and you bought Music Maker Premium, then the activation code would be for Music Maker, no?

If you purchased on-line, then you would have received an activation code for each component of the Suite. So, what, exactly, was supposed to be with the Suite?

If you received an email, did you scroll down to see if there were more activation codes?

So, once again: . . . . NO WAY TO HAVE CONCRETE SUPPORT FROM MAGIX to solve these issues and no way to have the money back . . . .

False!

If you have registered at least one thing that you purchased, you should be able to go into Support, log in and create a ticket. Click on the Contact link at the bottom of every forum page (in the black part). Log in and create a ticket.

You can also go into your account from the Magix.com site by clicking on the Account Login link at the top right of the screen. This is separate from the login for raising a ticket. Look at the My Products part. Your purchases will be there, if registered, along with the activation codes.

Indicate which version of Music Maker that you are using. In the program, click on Help, About. Which version do you have?

Are you logged in to the Store? Upper right of the screen above the Media Pool.

John CB

Hey VDS!

As your store problem goes, have you been running the program (Magix Music Maker) As Administrator? I find that it fixes some problems for me in general and I was hoping it might help with the internet access problem your app seems to be running into.

Sorry to hear about your troubles with Sound Forge as well. Wish I could offer some advice, but I dont have alot of experience with that program. Maybe try redownloading it and running As Administrator as well?

Best of luck!

@VDS

. . . . it can be only on MAGIX side . . . error: no connection to internet . . . .

This sounds like the problem is at your end - there have been several issues with Anti Virus/Firewall software blocking some Magix programs accessing the Internet.

Windows Defender in particular does this when Ransomware protection, Protected folders is turned on.

Check the Music Maker is allowed through your firewall and try @Tangles suggestion.

John EB