Stops Working when trying to open Trial Version Audio Studio 17

AlbyBest wrote on 1/26/2024, 9:24 AM

Hello. I just downloaded the Trial Version of Sound Forge Audio Studio 17 but can't use it because it stops working immediately upon trying to open the program. I suspect it is because I am running it on Windows 7 (64-bit). Can that be the reason?

Comments

SP. wrote on 1/26/2024, 9:47 AM

@AlbyBest Yes, that's possible. What crash log can you find in the Windows Reliability Monitor?

https://techcommunity.microsoft.com/t5/ask-the-performance-team/using-reliability-monitor-for-troubleshooting/ba-p/372962

rraud wrote on 1/26/2024, 12:26 PM

A long-shot, but try resetting Sound Forge .. Since SF crashes before you can get to the 'File> Reset all preferences and clear cached data' dialog., use the alternate: Hold down the 'Ctrl+Shift' keys, whilst launching SF, which opens the reset utility.

btw, welcome to the Magix Sound Forge users community @AlbyBest.

AlbyBest wrote on 1/26/2024, 1:57 PM

@SP. Thank you for the mention of the Windows Reliability Monitor. I tried troubleshooting it using the Reliability Monitor and got a message that DSAArcDetect64.exe has stopped working. I think that's got to be what's causing the problem.

AlbyBest wrote on 1/26/2024, 2:00 PM

@rraud Thank you for the suggestion but, while holding down the 'Ctrl+Shift' keys, as you instructed, I couldn't get to the reset utility.

rraud wrote on 1/26/2024, 2:51 PM

while holding down the 'Ctrl+Shift' keys, as you instructed, I couldn't get to the reset utility.

That is odd reset is inoperative. I am not sure about SF-17's compatibility with Win 7. Magix states Win 10-11. Try an earlier version of SF if you can..15 for instance, nothing significant was added in 16>17.

johnebaker wrote on 1/27/2024, 9:18 AM

@AlbyBest

. . . . DSAArcDetect64.exe has stopped working . . . I suspect it is because I am running it on Windows 7 (64-bit)

I would agree with your suspicion.

The faulting program is the Driver & Support Assistant (DSA) utility and would suggest you have an Intel ARC xxx GPU installed - is this correct?

If so then the issue is likely a combination of Windows 7 not supporting the DirectX requirements of SFAS 17 and the ARC GPU drivers, and DSA?

I would suggest that you uninstall the DSA as it not needed, however you may still get issues with the lack of DirectX support needed.

Check that the latest driver installed is version 31.0.101.5186/31.0.101.5234, however check that this is the correct one for your GPU here.

HTH

John EB
Forum Moderator