Sticky message after update attempt

MontyJ wrote on 8/5/2021, 8:12 PM

When I try to download and install the recommended update to Music Maker I finish up with this message in its own box -

Starting installation - 2 operations pending...

Waiting for application to terminate...

valid Open received && reply sent

Receive: CM_CLOSE with a valid partner handle

This message can not be removed until a Windows restart is done.

Any suggestions ??

Comments

SP. wrote on 8/6/2021, 2:28 AM

@MontyJ What are your system specifications? It sounds like that Music Maker doesn't close itself completely. If you open the Taskmanager is Music Maker still listed under the running programs? You can force quit it there.

MontyJ wrote on 8/6/2021, 7:58 PM

Thanks SP. Weird part is that the program closes OK leaving this orphan window onscreen. I might try uninstalling the program and reinstalling it.

johnebaker wrote on 8/7/2021, 5:14 AM

@MontyJ

Hi

In Task Manager look in the processes section and you should see that there is one or more Updater processes running - terminate these and then try again.

HTH

John EB
Forum moderator

Last changed by johnebaker on 8/7/2021, 5:15 AM, changed a total of 1 times.

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

MontyJ wrote on 8/7/2021, 7:25 PM

Thanks John - will try, but this seems to be an ongoing problem; it always happens when the program loads and goes thru its initialization routine, part of which is to look for pending updates. The update load finishes and then the program proceeds, leaving the sticky message onscreen. Same thing happens every time. I run the program and request the update.

Tjan wrote on 6/19/2024, 3:01 AM

I've get that same problem. Tried it numerous times and still get stuck here. Anyone who can give a clue?

SP. wrote on 6/19/2024, 3:20 AM

@Tjan The simplest way is likely to restart the computer. This closes all running programs. Make sure to select Restart and not Shut down!

Tjan wrote on 6/21/2024, 4:47 AM

Didn't work either. - For my case I found a workaround. Magix 2013 renders dvd's MUCH better then my 2021 and 2023 versions. But all Menu templates are gone (only 2 left). I happened to also have Video Pro X 5 (I didn't use). I tried that and render quality is about the same as Magix 2013. (Also lay out looked like Magix 2013)

Tjan wrote on 6/21/2024, 4:49 AM

Few years ago I tried Sony Vegas for Authoring. Possibilities are good bu render quality also much worse then Magix 2013