Startup fails: can't find CreateDXGIFactory2.dll

Doug-Tracy wrote on 9/1/2021, 8:35 AM

Just purchased PhotostoryDeluxe365 and ran the installation. The startup fails and delivers the following error message:

"The procedure entry point CreateDXGIFactory2 could not be located in the dynamic link library dxg.dll."

Any ideas what's going on here?


 

Comments

johnebaker wrote on 9/1/2021, 2:25 PM

@Doug-Tracy

Hi

What is your computer specification, see this topic for details of what is required and please quote the processor and graphics card/chipset make/model in full.

John EB
Forum Moderator

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