splash screen block error message

CubeAce wrote on 10/7/2023, 3:14 PM

Hi.

The splash screen should produce it's own icon in the Windows task bar. Click on that icon to bring it in front of the program window. Your posted images are too small to read so not really a lot of help in this instance. When clicked on they should expand to 100% view. Currently they appear to be less than 50% when expanded.

Ray.

Ralph_S wrote on 10/7/2023, 3:41 PM

@CubeAce

Thanks for the response. That is not the case on my system. There is only one icon in the taskbar. If you click on it you get back to the splash screen. However, I can see the error if I "mouse over" the icon, but once the mouse moves away, or I click, the splash screen reappears. The error indicates that the "Standard path for disc images". which surprisingly is not on the correct drive, does not have sufficient space, and requires me to choose another path. I am not able to do this because of the splash screen. I am forced to terminate VPX. If helpful, I can attach a higher-res image of the error.

Former user wrote on 10/7/2023, 4:55 PM

@CubeAce Hi, I only get the VPX icon that I've pinned to the taskbar, the only time i get a second icon is when the advert pops up.

@Ralph_S I do't know if it would help but yes a better image might be better, at the mo that pic you posted is tiny 584x330, enlarging it doesn't help make the text readable.

If you say the msg says it's "not on the correct drive", have you moved stuff since installing VPX, or did you alter the install destinations when installing ?

Ralph_S wrote on 10/7/2023, 5:56 PM

@CubeAce

No, I have not moved stuff since installing. However, I last worked on a vid that was storing files on an external drive, which at the time was designated as "G". However, since that time that external drive is now designated as "H". I think I can force it to always be designated as "G", but that does not address what I feel is a bug in VXP. I think that I should report this to Magix tech support. Your thoughts?

See if this image is legible.

CubeAce wrote on 10/7/2023, 6:26 PM

@Former user

Hi Gid.

Additional icons only appear on my desktop from Magix when I get warning pop-ups. I have disabled upgrade and similar pop-ups.

@Ralph_S

Hi. For smooth operations with VPX I would suggest you do as the Program requests and have the temp files on the C: drive. However, I would recommend at least 10GBs of free space for the creation of such files as such files are constantly made, read, deleted, others created etc and can get quite large while the program is running.

I think it is possible that changing a drive's letter will conflict with the data stored in a project files directory. That is why there is a dedicated section to create backup projects as just moving a folder to a different location could trigger the same problems.

Ray.

Former user wrote on 10/7/2023, 6:51 PM

The splash screen should produce it's own icon in the Windows task bar.

@CubeAce Ah, I think I get it, that comment says the warning msg should create it's own icon... as well.. 🙃🤷‍♂️ Text can be so difficult to read sometimes 😂

@Ralph_S Yeah if you can't access the error msg than maybe it's a bug, Drives don't get renamed often but portable drives do get removed & as far a I'm aware that doesn't cause a problem, you must have software (VPX) related files on that drive?

CubeAce wrote on 10/7/2023, 8:10 PM

@Former user @Ralph_S

The image showing the error message reads 'Standard path for disc images' maybe suggesting that the last project involved creating a DVD or a file to burn to DVD / Blu-ray?

If that drive and project file is not at the designated original location / drive letter as stored by the VPX program, maybe it is stalling to load the next screen which is the select the project from the list of previous projects screen.

Was the drive in the same USB socket? If not can you try inserting the drive into the USB socket it was originally plugged into?

It's possible that inserting the disk into a different USB socket that Windows allocated it a different drive letter.

If that was not the case then if that drive is reconnected and the drive letter altered back to it's original letter using the disk management tool then it might allow VPX to load correctly again.

This has never happened to me so a guess on my part as to what may be happening. I'm pretty sure this is not a bug as someone would have to confirm it by replicating the problem and most of us are probably not willing to go around changing drive letters to find out in case the problem could not be reversed.

One thing to try before such drastic action would be to try to load a different project from the same drive to see if the problem persists.

Other approach would be to find a project file on a drive other than the problem drive and click on that to load it into VPX and try to bypass the loading option screen.

Ray.

AAProds wrote on 10/7/2023, 9:39 PM

@Ralph_S

I think I can force it to always be designated as "G",

You can indeed:

Plug in your external drive (it doesn't matter which port).

In Windows Explorer, right-click on "this PC" or similar, choose "Manage", then click on Disk Management.

In the lower pane, find your external drive, then RC on it and choose "Change Drive Letter and Paths". From the droplist, pick G, then OK out. Now, whenever that particular drive is replugged to that particular computer, it will come up as the G drive.

 but that does not address what I feel is a bug in VXP.

Agree, it is certainly undesirable to have a error message behind a splash screen, regardless of what causes the error.

Ralph_S wrote on 10/8/2023, 12:06 AM

@AAProds @Former user @CubeAce

Thanks everyone for your help. Yes, I did create a file to burn to a Blu-ray disc using an external drive as storage, which at the time was designated as "G". Sometime after that Google Drive was "mysteriously" designated as "G" and then the external drive as "H". That's the reason for the error. I was able to correct this with the Disk Management tool. I'm back in business now. However, I am still going to report this "Bug" to Magix.

CubeAce wrote on 10/8/2023, 3:59 AM

@Ralph_S @Former user @AAProds

I am not convinced there is a bug.

Any splash screen from MMS/VPX, whether visible or stuck under the main program screen dependant on which was generated first, it always produces an icon it the task bar. If it doesn't that could either be a difference between Win 10 and Win 11 or more likely the way the task bar is set to display items.

Also cloud storage should never be referenced or accessed by the program, let alone be referenced as a drive letter. It's important that once a drive is allocated a drive letter that it is never changed. The same as a folder is not renamed of the project files will not be able to locate the necessary files. Hence sometimes if things are moved around the program comes up with the request to manually hunt the files down. Trying to access an SD card or similar can also cause the same problems if the files can't be delivered to the program fast enough. That really becomes a problem if the project starts to use multiple tracks so more than one video clip is visible in the project at one time as the clips need to be read at the same time.

There is one anomaly I have found.

That is even if you use the 'Backup Project' to another location and ask it to copy all the used files to the new location, If you then use the new MVP file to open the project it will still often use the files in the original location if they still exist on the system. Just look at where the disk activity happens. You have to then either move where those files reside or remove them and then you get the MMS/VPS 'Cannot locate files' prompt to then hunt them down. Then you can point to the new folder and the program will find all the files in the new location.

At least this has always been my experience.

Ray.

AAProds wrote on 10/8/2023, 4:47 AM

@CubeAce @Ralph_S

It's important that once a drive is allocated a drive letter that it is never changed.

Ray, of course you can change drive letters, just like you can rearrange your folders eg move a project folder to a different drive. You just have to "find" the first file when you open the project if Magix can't locate it.

Any splash screen from MMS/VPX, whether visible or stuck under the main program screen dependant on which was generated first, it always produces an icon it the task bar.

Are you talking about the splash dialogue or an error message? If you're talking about an error message, that may be so, but because it also puts the error message on the main screen, it should not be covered by the splash dialogue. The splash dialogue should disappear then the error message should be displayed. That is the only logical way it should be. And because it is stopping the program in it's tracks with no resolution, the current (simultaneous) sequence has to be classified as a bug.

CubeAce wrote on 10/8/2023, 5:22 AM

@AAProds

Hi Al.

I am only referring to drive letter changes in relation to the project MVP file which will have the files and folders referenced to the original drive letter.

Windows that appear on a screen appear in the order they are created with later created windows appearing in front of earlier ones, so it depends on which window was created by the program first. As the program is loading and checking how it is loading before the main screen appears. I don't find that unusual but normal behaviour.

In older programs that load much slower you can see the program load applications within itself and do various checks of the poject directory as it scans and loads on the initial loading splash screen.

Some programs and notices have been set to always be on top such as the Task Manager. That was once a feature in Win 7 that was easily selectable by right clicking such a window to make it stay on top but if that feature is still available in the current operating system, it is much harder to find. Each iteration of Windows seems to bury once easy to find abilities behind new multiple layers before you can get to them. This makes the operating system more idiot proof but much harder to customise IMHO.

Ray.