Hi Magix:
I bought SoundForge Mac 3.0 last year - I recently upgraded to Monterey and it doesn't work - I get the error message "Bad Crumb". Now you say you don't support it. To sell a product that you know will be obsolete in one year - that's a bit shady. I would like my money back, please!
These are user to user forums, not Magix support and there are no Magix staff here, sorry.
Did you read this pinned post about SF Mac?
I think your chances of being given a refund are rather slim, given the length of time between when you bought it and now, but you could email infoservice@magix.net and ask.
HTH
Jeff
Forum Moderator
@GLEN-HORENBLAS You might contact sales support at infoservice@magix.net and ask them for a refund.
As far as I know, it was always stated, for years, that the product doesn't work with Catalina or newer versions of Mac OS. Magix doesn't have a dedicated Mac OS development team and Apple killed compatibility by removing 32 bit support. So, this means the software is dead.
Hi @GLEN-HORENBLAS, this is users forum.
If Sound Forge MAC was purchased from Magix, email the Magix Customer Service and request a refund. sales@magix.net -or- infoservice@magix.net
Otherwise contact the third-party seller.
btw. the Magix Sound Forge MAC webpage states:
"Dear SOUND FORGE Pro Mac Community, we regret to inform you that we have decided to discontinue further development of SOUND FORGE Pro Mac. We have since removed the product from our range. Already purchased software can of course still be used without restrictions. We thank you for your feedback and your loyalty for many years. Best regards, your MAGIX editorial team."
No, already purchased software cannot be used because it doesn't work with new Mac OS.
Sound Forge Pro 3 IS a 64-bit app, and even Sound Forge 2.5 does run (but with graphic issue) on Monterey OS 12.6.3.
This must be a very simple fix for developer, and would make a lot of Mac users happy.
Sound Forge Pro:
Version: 3.0.0
Obtained from: Identified Developer
Last Modified: 21.09.17, 22:31
Kind: Intel
Signed by: Developer ID Application: MAGIX Software GmbH (6S7462F77Z), Developer ID Certification Authority, Apple Root CA
Location: /Applications/Sound Forge Pro.app
@Juno-Kang Are you sure it's 64 bit? The development team probably hasn't enough resources. What about running Windows with Sound Forge on modern MacOS with Parallels?
I updated our church from Sound Forge 10 to Magix Sound Forge 17 on new computer,,,but now recording mostly static sound?? need help
Email address removed by moderator
@ronnie-l This comment here might help you https://www.magix.info/us/forum/audio-issue--1290482/#ca1738999
press the Windows key + R on your computer keyboard, and type REGEDIT in the Open field:
Then navigate to: HKEY_LOCAL_MACHINE > SOFTWARE > ASIO > Magix Low Latency 2016:
Now, simply right click the Magix Low Latency 2016 folder, and delete it.
I did a bit more research, and it looks like the "Authorizer" which gets opened when SoundForge is opened for the first time, is an issue. This is where you put the Serial # to activate the license. That portion is probably 32 bit. The Sound Forge app itself is 64bit, so it will run on newer MacOS, but the Authorizer is the problem.
Magix : please do us a big favour and deliver a fix for this.
If you read the pinned post about this I think it is pretty clear that all development work on SF MAC has now ceased so it is highly unlikely that Magix will deliver a fix for this, sorry.
Jeff
Forum Moderator