Comments

SP. wrote on 2/8/2023, 3:05 AM

@harry-a Do you get more information about this error or only this small message?

Are you using the current installers from your user account at Magix.com?

johnebaker wrote on 2/8/2023, 3:16 AM

@harry-a

Hi

The error you are getting would suggest the Windows Media Player is not installed on the laptop.

If it is not installed then install it, even though WMP has been deprecated, and try the re-install again.

HTH

John EB
Forum Moderator

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

harry-a wrote on 2/8/2023, 6:00 AM

@harry-a

Hi

The error you are getting would suggest the Windows Media Player is not installed on the laptop.

If it is not installed then install it, even though WMP has been deprecated, and try the re-install again.

HTH

John EB
Forum Moderator

John, you're a miracleworker. It worked like magic! Who would have known given the cryptic error message?!!! You saved my sanity! THANK YOU!