Worst "easy" program I ever saw. Even the sound for downloading seem to be encrypted only to work with a very specific version. The program doesn't tell you the sound pool folders are EMPTY until you download some files from them. Why the hell dont they include it in the program download! Stupid stupid stupid. My brother tells me a few years back he tried this program and pulled a lot of his hair out then, as I have done now. Oh and don't bother trying to fix the mess yerself, it will make you smash the mouse AND the keyboard.
Didn't try the phone support; you should not need it to install and demo some software!
BTW I am very good with a computer, and am a professional musician with ALL the other software. Tried this for a young up and comming singer friend of mine, and quietly told her it was going to give her wrinkles, so I would get her something else... Sony Acid Pro... I have some copies laying on my desk anyway LOL.