I have a registration number and it is registered on the Magix Site but whenever i try to open it and install the serial number it says it is incorrect and goes into an endless loop of trying to re-download and re-register. What exactly is the problem? Registration date was 9/7/2022. Not sure if I ever get get it to open on any of my computers. Version (That was installed) : 11.0.0.345
File & Product Version: 1.3.40.36
HI @Greg-Gardner9450, are you using the same email address you use to login to your Magix My Products account .
Otherwise confirm you have installed the same version you purchased. i.e., Audio Studio 11 or Pro 11. The activation serials are not interchangeable between Pro 11 and AS11.
Yes but that is not necessarily the one I used when i originally bought SoundForge. I have kept upgrading over the years but that is the email I log into my account that shows SoundForge Pro 11, serial number and registration date. Do I have to download the specific version of Pro 11 that the serial number references or the one i am sent to download when i hit the installation link from my account.
@Greg-Gardner9450 Yes, please try the installer you can download from your customer account. Old Sony installers no longer work because Sony shut down the activation servers.
Nope still didn't work. I realized I had multiple instances running on different computers (shouldn't be able to happen I thought), but i deleted those and still cant register to the 1 computer I want it on. I have had many computers since 2020 and no idea how many Soundforge Pro 11 was installed on. Is there a way to "clear the cache" from Magix pov and start fresh?
@Greg-Gardner9450 Just in case you have some incorrect installer, you can also try to enter your serial number here and then you should get a download link: https://www.magix.com/int/support/my-service-center/product-downloads/
Hey thanks for the help but after reading Magix was insolvent and one of the least rated music software companies out there i am giving up on this crap. The products were decent when Sony produced them but after the sale to Magix it went to hell in a handbasket. I have had nothing but trouble with them since then - kind of like NCH Software. Grifters in my opinion.
It seems like Magix doesn't care about customers. Problems that have existed for a long time and have not been fixed until now. If there are no changes, Magix will go bankrupt.
@Greg-Gardner9450 OK, your choice.
Sound Forge 11 (the last version of SF published by Sony) did not have a fixed number of simultaneous activations like the Magix versions (x2 for SF-12 and beyond). If an unpublished number of activations was recorded (many), an error message would state it was locked as I recall. However it can be reset by the powers that be (Sony & Magix).