See this recent thread as well.

.. and welcome again to the Magix Sound Forge users community @Former user .

@Former user

Welcome to the Magix user to user forums.

Unfortunately, as you have found, the Windows Add/Remove Programs is far from perfect at ensuring that everything connected with a particular program is removed when an uninstall is run. Primarily, this is because certain files and/or folders are created on first and subsequent runs of the program and the install log knows nothing of their existence and so doesn't remove them!

This page on the Microsoft support site gives you access to a M$ utility designed to help in just the situation you are. Just make sure you follow the instructions carefully!

HTH

Jeff
Forum Moderator

Hi Jeff,

Thank you for the response.

Sound Forge does not appear in the programs available to uninstall using the troubleshooter. I input the product key, and the troubleshooter said it fixed the problem. Tried to install and got same error message.

Is there any way this is a Sound Forge issue and not a Windows issue?

Thanks,

@Former user

Is there any way this is a Sound Forge issue and not a Windows issue?

I think it highly unlikely!

Have you also followed the link in @rraud's post to Revo Uninstaller Pro? I also use this program and can thoroughly recommend it as a possible solution to fully remove whatever it is that is left behind on your computer.

Jeff

EDIT: to add; I see you reported Rick's advice as "An ad for a paid service, nothing to do with Magix". The advice to look at Revo is most definitely NOT an ad for anything! Both Rick and I, as I stated, along with at least one other moderator on this site, use this program in order to securely install and uninstall software. We do not promote or advertise it, we merely recommend it as the best solution we have found to resolving problems created when programs fail to install or uninstall correctly.

False statement removed by Moderator But it doesn't matter because it didn't work anyway.

@Former user

No, it is not an advertisement and your erroneous and potentially libellous statement has been removed from your post.

Is that a screenshot from Revo Uninstaller Pro? If you are using the free version it does not include the Forced Uninstall process which is what you need to use. I would also always use the Advanced Scan method to ensure all "leftovers" are removed successfully.

Jeff

Here's the post I was directed to in the above-mentioned thread:

Hi @Mike-Paulsen, Revo Uninstall Pro has a 'forced uninstall' tool for the missing uninstaller situation you describe. Unfortunately the free version (highly regarded and adequate in most other cases), does not have this mode.
If the Windows troubleshooter and other procedures fail, Revo Uninstall Pro will usually not break anyone's bank.. and is currently on sale for under $20 usd.

Addendum Update, according to Revo, the Uninstall Pro trial version is fully functional for 30 days.

And here's the definition of "Advertisement":

ad·ver·tise·ment

/ˈadvərˌtīzmənt,ədˈvərdizmənt/

Learn to pronounce

noun

a notice or announcement in a public medium promoting a product, service, or event or publicizing a job vacancy.

"advertisements for alcoholic drinks"

Now the reason I reported it. It being my first post here, I didn't know how to differentiate between mod and regular user. He (unlike you) did not introduce himself as a moderator. And I would think that a moderator would be interested in someone... "directing people to"? "recommending"? a third party paid service on their board. Guess not.

Also, yes, that was a screenshot of the pro version not working. But thank you for reminding me that the best solution I can expect here is to pay a third party for a chance at getting a Magix product to work. I'm sure Revo appreciates it.

...libellous (sic)... lol