Sony Vegas Pro 18 and Pro 21 KEEP FREEZING WHITE RENDERING

Craig-Olshlager wrote on 9/15/2023, 2:20 AM

Dear Magix..

 

I have been a loyal user of Sony Vegas 15 and 18 pro and most recently purchased Vegas 21 pro.

 

A problem is occurring. Both 18 pro and the new 21 are freezing on rendering.  Almost immediately. 

 

I have tried so many things.  Uninstalling and reinstalling., I have toggled off GPU acceleration of Video Processing.  I have increased Dynamic Ram.   

 

All of the above has failed. 

 

So, I thought maybe it was my system. So I completely reinstalled Windows 11.  

 

It didn't work. 

 

I wish to continue using Vegas 18 and or 21 but I can't.  I produce a TV show so I must continue with Sony Vegas 15.....

 

Confidential data removed by Moderator

 

Here are my computer specs....

 

my system 

Windows 11 Home

Intel(R) Core(TM) i5-1035G1 CPU @ 1.00GHz   1.20 GHz

12.0 GB (11.7 GB usable)

64-bit operating system, x64-based processor

 

PLEASE HELP ME FIGURE THIS OUT. IF I CAN'T GET 21 PRO TO WORK, I'M GOING TO HAVE TO ASK FOR A REFUND.  (i DON'T WANT TO)   

 

THANK YOU

 

 

Comments

emmrecs wrote on 9/15/2023, 4:04 AM

@Craig-Olshlager

Please read this pinned post and follow the advice given there.

But please do NOT repost to the correct forum the confidential personal data I have removed from your post here. These are public forums NOT any contact for Magix Support.

This thread will be closed.

Jeff
Forum Moderator

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