Something with license

Marcin-Matyja wrote on 2/28/2022, 2:52 PM

When I try to enter the serial number, I get a message like the attachment. I have an indefinite license, so I don't know what's going on

Image removed by Moderator

Please help me.

Comments

johnebaker wrote on 2/28/2022, 3:40 PM

@Marcin-Matyja

Error code -14 means during a MAGIX product activation that you're putting a valid MAGIX serial number into the wrong MAGIX product or version/edition.

Which version of PC Check & Tuning is the serial number for? The image indicates you are trying to put the serial number into PC Check & Tuning 2021.

Please use any image editor you have installed - Windows Paint will do - to crop images so that it are legible. The the excess space makes the image very difficult to read - see image below

John EB
Forum Moderator

Marcin-Matyja wrote on 3/1/2022, 3:42 PM

Thanks for the answer, but still the problem is not solved. In March 2021, I installed this version and everything worked normally until recently. What do I have to do to make it work?

browj2 wrote on 3/1/2022, 9:03 PM

@Marcin-Matyja

Did you actually purchase PC Check & Tuning? Do you have a serial number for it? Or did you just happen to download and install it when you installed another program, like Vegas Movie Studio (I can see this under your image). As already mentioned, it looks to me like you are trying to input the serial number for a different program.

johnebaker wrote on 3/2/2022, 5:09 AM

@Marcin-Matyja

I have removed the image from your post - it was showing your product serial number.

@browj2 -

Hi John

Good catch - image has been removed.

John EB