Comments

SP. wrote on 6/29/2021, 1:44 PM

@Adam-Barnett Please go into the program settings and click on the button to clean up the store.

Julia-Rogizna wrote on 6/29/2021, 1:49 PM

I had such a problem. It helped. Thank you

Adam-Barnett wrote on 6/29/2021, 2:17 PM

I'm not sure how to do that. When I hit the cog icon, it only gives me the following options:

1) Show purchased items

2) Always show prices

3) Log into store (which I have)

4) Activate edition (which only goes back to my original problem)

5) Redeem credit

6) Soundpool format.

Please talk to me like I'm a small child and tell me what to do. :-)

Adam-Barnett wrote on 6/29/2021, 2:27 PM

Never mind! Found it! I was clicking the wrong cog icon! Now, it tried to say I have an invalid serial number, but it activated anyway. Eeesh!

Graham-Hawker wrote on 6/29/2021, 3:22 PM

Now, it tried to say I have an invalid serial number, but it activated anyway. Eeesh!

That because you had already used it. You don't need to enter it again. Just make sure you are logged in and cleaning the store can be useful as well.

Adam-Barnett wrote on 6/29/2021, 3:45 PM

Thank you, everyone!