Software disappeared after update

RH-Ding wrote on 6/5/2023, 9:55 AM

I purchased a SOUND FORGE PRO 16 at the end of last year. The update notifier asked for an update today. After the update, SOUND FORGE PRO 16 totally disappeared from my computer (running Win 10). Could you help?

Comments

SP. wrote on 6/5/2023, 10:04 AM

@RH-Ding Maybe the update needed to uninstall Sound Forge first but was then blocked from installing. Please visit Magix.com and log into your user account, then download Sound Forge again. Alternatively look into the directory C:\Users\YourUserName\Documents\MAGIX Downloads\Installationsmanager Perhaps the installer is still there.

rraud wrote on 6/5/2023, 10:17 AM

Is the main folder and it's contents still there.
C:\Program Files\SOUND FORGE\SOUND FORGE....
As @SP. stated, if the updater does not work right (common), download the program and reinstall, which essentially has the same end-result as using the 'updater'. The third-party plug-ins other items in the installer do not have to be reinstalled.