Smartshape failed to load text - error message

Enzo-Odorico wrote on 1/26/2020, 8:00 PM

I am using Designer Pro X. I have the fall update for 2019 installed. I have several documents and websites.

One particular website will not open. It loads about 80% of the way. It says "Smartshape failed to load text"

I've done quite a bit of work on that website and don't want to have to re-do it. Other websites seem to be opening so far, but I haven't done much in the way of new work or modifications in the past six months. I run it as administrator. Doesn't help.

Looking for help.

Comments

johnebaker wrote on 1/27/2020, 6:54 AM

@Enzo-Odorico

Hi

. . . . It loads about 80% of the way. It says "Smartshape failed to load text" . . . .

Was this created with the current version you have or a previous version?

If the current version - then the project file may be corrupt - do you have backups that you can test?

John EB

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

Enzo-Odorico wrote on 1/27/2020, 9:18 AM

It was created with a previous version. Not sure how I would re-install it to test as I've updated through downloads.

emmrecs wrote on 1/27/2020, 10:37 AM

@Enzo-Odorico

John (@johnebaker) is asking whether you have backups of your project file, not earlier versions of Designer Pro!

If you do have any earlier version of the project, can you successfully open and use the most recent version of those?

Jeff

Win 11 Pro 64 bit, Intel i7 14700, 16 GB RAM, NVidia RTX 4060 and Intel UHD770 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam