Simplitec powes suite

jaakko-k73 wrote on 6/24/2021, 4:29 AM

I ordered a renewal for my Simplitec Power Suite order by using my credit card. After a while I got email that my card could not be charged. I tried a second time. Now I continuously get emails that my order will be cancelled because my card could not be charged. I have checked with my bank and there a 2 chargings from my card. One simplitec has promised to pay back. Yet they continuously send me email about cancelling my order. How can I get my money back if they really cancel? How can I renew my order in such case? This is an annoying situation. I have got at least 10 messages about this matter from Simplitec.

Comments

emmrecs wrote on 6/24/2021, 8:17 AM

@jaakko-k73

These are user to user forums, so no-one who posts here can really help you, sorry.

My only suggestion is that you email infoservice@magix.net, explain what has apparently happened and ask for their help to resolve the problem.

Jeff
Forum Moderator

Win 11 Pro 64 bit, Intel i7 14700, 32 GB RAM, NVidia RTX 4060 and Intel UHD770 Graphics, Audient EVO 16 audio interface, VPX, MEP, Music Maker, Vegas Pro, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

jaakko-k73 wrote on 6/24/2021, 10:29 AM

I guessed that but there is no link given for me to get contact with the right persons.

PATIENT-X wrote on 6/24/2021, 10:58 AM

@jaakko-k73 @emmrecs

Hello, Welcome

You were provided with an email to contact Magix at infoservice@magix.net

Please use the provided email including explanation of your payment issues.

Forum Moderator

 

Last changed by PATIENT-X on 6/24/2021, 10:58 AM, changed a total of 1 times.

Pc self build by me.

Azza Pyramid 804 case

Intel Core i5-13600K Processor 3.5GHz

Kingston FURY Beast 32GB (16GB x 2) 4800MHz DDR5

Geforce RTX2080 Founders edition

Firecuda 530 1tb SSD Nvme

Team Group T-FORCE DELTA MAX RGB LITE 2.5" 1TB SATA III

Corsair RM1000x 80 PLUS Gold Fully Modular ATX 1000 Watt Power Supply

5in LCD Screen

Lian Li UNI SL120 V2 triple fans

MSI Meg Unify Z690 motherboard

 

 

jaakko-k73 wrote on 6/24/2021, 11:12 AM

Thanks