SF14 suddenly quits

Dave-Wallace wrote on 3/19/2021, 6:04 AM

SF14 will frequently freeze then quit on commands like "Marker" or "Save as". I have uninstalled and re-installed, also doubled the page file size to 5000. PC / Windows 10. Problem not seen with any other software. The task is editing pre-recorded audio files. Thank you.

Comments

rraud wrote on 3/19/2021, 11:06 AM

Hi @Dave-Wallace, what format are the "pre-recorded audio files"?
If they are of the data compressed 'lossy' type (MP3, AAC. ect., ect,), try enabling "Always proxy compressed formats" in the "Options> Preferences> General" menu.

Dave-Wallace wrote on 3/19/2021, 11:22 AM

.wav, but thanks. maybe I'll try that anyway. My feeling is the problem is somewjere else because I have been editing mp3 and wav files for years with SF.

rraud wrote on 3/19/2021, 12:18 PM

Yes, the proxy setting would not affect PCM files.
Try clearing the SF cache and re-set in the 'File' menu.

Dave-Wallace wrote on 3/19/2021, 1:29 PM

Will do. Thanks.

Dave-Wallace wrote on 3/19/2021, 2:27 PM

Well that seems to have helped. Up to now. Just been working with no problems. Thanks for the tip.