Several Problems withe SFP 15 - 159 update/build

sathyme wrote on 12/6/2021, 4:45 PM

I have - SoundForge Pro 15 - Build 159 - Windows 7 Laptop - 64 Bit

So I downloaded the update last week to SF 15 Pro - and It is VERY glitchy.  First - I use a Focusrite Scarlet 2i2 interface.  It is the LASTEST one - meaning 3rd Gen - and less than a month old - as I upgraded from the 1st gen.  I say all this b/c I don't think the problems have to do with it??

First - and this is minor BUT it didn't happen before -

1. When I open a window to record and save - the Default Save for some reason is NOT .mp3 which is what I MOSTLY use but MAIN CONCEPT MPEG 2?? This never happened before with ANY incarnation of SF - it usually defaults to your last save.

2.  The audio just STOPS recording - and Yes I KNOW they reinstituted the Remote feature - HOWEVER - I don't use it as I don't like it as much as the older one  - SO I don't realize it has stopped recording and just a flat hum line is there - for no reason. And even if/when I do use it -  it happens as well - but keep in mind when you are recording you are NOT looking at the record window  - but your script -  so... it doesn't matter either way whether I use the remote feature or not.

3. And further to the stop record - I thought maybe something like an email alert on my email may be interfering or I touched something by mistake - BUT TODAY - which is why I decided to write - I was just SITTING THERE - Listening back to a record - hands in my lap - NO E-mail or any notifications popped up - and the sound JUST dropped out - I could see the cursor moving on the just recorded file I was listening back to - but the sound JUST drops. I have to stop playback - go back and hit play again?

 

Anybody else having ANY of these problems or have an answer?

 

And rraud was kind enough to list the update/release changes in someone's post - Which I can't find now - But one of them I KNOW it said they changed - which was when you saved - it would ask if you wanted to open the file - and a duplicate so to speak would remain up if you did Or didn't - so essentially you could save the file and still have the same one up UNSAVED.  I got used to that - as that allowed me to re-tinker on the original file AS Well as not having to get rid of .sfk files when I do my back-ups - But as that's gone - it's time to ask - WHAT is the setting I need to unclick or click to not have a .sfk file save along with the regular file?

Comments

rraud wrote on 12/7/2021, 1:18 PM

Hi @sathyme, try resetting Sound Forge has been known to correct MP3 issues. Go to the File menu and select and execute, "Reset and clear cached data", then close the Sound Forge and restart. Alternate method: Holding the "Ctrl + Shift" keys whilst launching Sound Forge brings up the same reset dialog.

If recording stops, you may want to experiment with different record buffering settings in "Options> Preferences> Audio"

it would ask if you wanted to open the file - and a duplicate so to speak would remain up if you did Or didn't - so essentially you could save the file and still have the same one up UNSAVED. I got used to that - as that allowed me to re-tinker on the original file AS Well as not having to get rid of .sfk files when I do my back-ups -

I am not sure I understand what you mean. can you restate the issue.. unless you are referring to the option "Prompt to open new file after save as" which is in; "Options> Preferences> General" ..or.. the (hidden) multi/single-instance setting. Which was was commented on here:
https://www.magix.info/us/forum/sound-forge-opening-multiple-instances-instead-of-multiple-windows--1252594/#ca1576421
..or.. 'Saving as' a Sound Forge Pro project which creates a <.frg> file and folder...

sathyme wrote on 12/7/2021, 3:11 PM

Thank you!

So I will save this post - as If I clear cache etc - My settings will be lost - and I can't remember always what I did - So if it gets too cumbersome I'll do it and try to write down my settings

As for Buffering - It was set - which I researched is the standard - to 128 - but I just increased it to 256 - to see if that will stop the audio stoppage issue - WHICH IS MY MAIN concern! I also went to Focusrite's website - but not really finding anything - That's why I think it may be a SF15 new build issue - AS that DIDN'T happen until I installed the update.

As for the Prompt issue - as I mentioned - you wrote in someone's post ALL of the release notes or changes with the new 159 build - and I TRIED to find it as I was going to cut and paste what the one I was referring to into the post - But couldn't find it - so indeed YES -that is it - AND - I KNOW as I said based on your info in that post that they changed that - what you wrote above - ANd as I said I kind of got used to it for the reasons I listed- but since it is now gone - HOW do I stop the .sfk files from being created every time I save something? Why this is a pain - is because - when you back up your files which I try to do every month or so - to an External USB drive - (I do voiceovers and have MYRIADS of client folders and such) - I have to go through and delete all of those in the various folders b4 I back-up - and with the "Prompt to open new file after save as" -THOSE FILES I noticed were NOT created - so I thought - "Hey - I like this" because as well as being able to have a double-file (If you do not open the saved file - you STILL had the one you were working on - so I could fiddle some more and re-save as another file if I wanted - but now that it's gone - the .sfk files are NOW back - Is there a setting to click on so it doesn't make those files?

sathyme wrote on 12/7/2021, 3:26 PM

Hi AGAIn - So - 256 did NOT work - in fact further to the record stoppage issue - The COUNTER still runs - but the ACTUAL record has stopped - So it looks like it is still recording - but the Cursor has stopped. I've
attached a screengrab - and if you look at the END of the file/recording you will see it turns into a Bar - that is where it just stopped and turned to that - it sounds like a HUM - loud Hum.

rraud wrote on 12/7/2021, 5:28 PM

- Naturally when a reset is executed, settings will be lost. Though some can be saved and restored from your User/Appdata folder, Others are in the registry a PITA and dangerous to fork with.

- The release notes in my comment d i s a p p e a r e d whilst fixing a few typos ..(pilot error, sorry)

- If you do not like the <.sfk> waveform files, go to, "Options> Preferences> General' and enable "Hide new temporary files". The <.sfk> files are not necessary, they just make previously opened files re-opened faster.

- "but now it's gone"
> sorry, I still do not understand exactly 'what is gone'. nothing has been removed in the new build. a setting may be different ...

-- Did recording cut out prior to the build 159 update? If so, you could roll back to the previous build (57, I think. Have you tried another device type, or experimented with your PCs internal interface to see if the Focusrite is the cause. Does the recording stop all together or just the visual waveform building? Does recording cut out at the same duration every time? Have you tried recording to a different folder (or drive) .. that setting. "Temporary files and record folder" is also in "Options> Preferences> General" at the bottom of the window. Can we assume you have enough RAM memory and empty space on your primary drive?
I do not know if Win 7 has anything to do with it.

craig-d wrote on 12/8/2021, 2:29 AM

Hi! I do a bit of voiceover work, and for me, whether i use the remote recording option, or just record like normal, there is no cut off...it seems to work fine for me. Sound Forge Pro 15 does not officially support Windows 7, so maybe that's part of the problem--however, I have seen posts from people using Win7 and it seems to work for them, so I don't know if it's really an issue.

sathyme wrote on 12/8/2021, 1:36 PM

First - Thanks craig-d - nice to e-meet a fellow VO artist!

So rraud - before I read or received your reply - I decided to use my SF Pro 12 and 9 which I didn't overwrite or get rid of - and today I noticed I had the SAME problem - SO it HAD to be the Focusrite!

I am only explaining it HERE b/c someone else MAY have the same problem or something like it - and will find this and it may help them.

SO - I contacted Focusrite - Stepped them through ALL the "troubleshooting" I did etc. Now - I have been using a Scarlett 2i2 for a while now - 1st Gen - but decided to upgrade to their latest - 3rd gen - on November 4th to be exact.

The guy told me it was odd - but could understand I tried EVERYTHING - and he said he was going to send me a "BETA" Focusrite Control:

Please download and install the beta version of Focusrite Control below:
---> Focusrite Control 3.7.1

He said they haven't rolled it out yet or something like that - but they are offering it to people who report or call in with "odd issues" maybe that will help - if not I'm definitely under warranty and I could get a replacement.

So I did just that - and have been working with it for a few hours and SO FAR no problems have occurred - I went back to SF15 as well and still fine - BUT as you /we all know I will have to test this for a few days to make sure!

SO THANK YOU GUYS for all the help.

OH - and rraud - thanks for pointing me to the "hide new temp files" - I HATED those .sfk files!!

sathyme wrote on 12/8/2021, 6:13 PM

BTW - checking the "hide new temp files" does NOT get rid of the .sfk files - But Myriads of people apparently hate this as much as I do - and there are NUMEROUS videos about how to do it - So here is a link to JUST ONE in case others are asking about it:

 

craig-d wrote on 12/9/2021, 3:30 AM

Great, I'm glad it's working for you now...i'll keep my fingers crossed! i also use a focusrite (i have a 2i2 that i use on my laptop for vo stuff, and i also use a focusrite solo for traveling), and i haven't had these issues in sound forge, but i have noticed some strangeness in cubase and ableton when i use it for vocals...what i do now is always use a different audio driver instead of the focusrite driver, since then i haven't had any issues...so i think perhaps focusrite needs to update the driver...the interfaces themselves seem to work ok for me (of course, now that i say that i'll probably get some more issues, haha!)

And yes, checking 'hide new temp files' won't get rid of the old ones, it simply hides them, but there is the option 'delete temp files on close' which will do exactly as it says, the new temp files are deleted as soon as you close the program. of course, any old temp files will need to be removed still. so, good luck and much success with your work!

 

rraud wrote on 12/9/2021, 10:35 AM

"Options> Preferences> General> Delete temporary files on close"
I forgot about that, thanks @craig-d.