"Serial number already registerred"

Jack-Wilkinson wrote on 2/19/2023, 11:58 AM

I purchased Sony Vegas Pro 20 recently and registered it on my laptop, but I just had my desktop upgraded and while I should still have one registration left to activate on a new device, when I try to register on the desktop I get the error "This serial number has already been registered to another email address. Please contact MAGIX support. Error Code -24"

And since I couldn't find any direct way to contact support, I'm posting here because this seems to be the only way to do it now. I need to get this program up and running ASAP.

I'm using a freshly installed windows 10 64 bit operating system, I've never installed any other versions of vegas on it

 

Please help I spent a lot of money on this and it's vital to my projects.

Comments

johnebaker wrote on 2/19/2023, 12:30 PM

@Jack-Wilkinson

Hi and welcome to the forum - albeit the wrong one.

Vegas products, with the exception of Magix Movie Studio 18 and later versions, have their own forum see the Important Posts here.  

There should also be a link to the correct forum under Help in the program.

I would suggest you post your question there.

This topic will be closed.

John EB
Forum Moderator

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

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