Serial Number

dianeb918 wrote on 3/16/2021, 10:52 AM

I have recently updated my Photostory DeLuxe and requested a backup disc. This did not come with a new Serial Number. I loaded the update using my existing Serial Number but when I tried to activate the content package it will not accept this Serial Number. Should I have been given a new Serial Number. Your help would be appreciated.

Comments

emmrecs wrote on 3/16/2021, 2:33 PM

@dianeb918

Welcome to the Magix user to user forums.

When you ordered the back up disc, did you receive an email confirming the purchase? If so, have you checked whether that includes a new serial number?

Jeff
Forum Moderator

Win 11 Pro 64 bit, Intel i7 14700, 32 GB RAM, NVidia RTX 4060 and Intel UHD770 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, Vegas Pro, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

dianeb918 wrote on 3/17/2021, 6:07 AM

Thank you Jeff. I have checked the email confirming the purchase. It confirms the Update Service and the Serial Number is my existing one. Thank you for your help

Diane