I will send a pic of the DVD also its not on camera box or DVD case and I got the camera and DVD from amazon they were in the same box

@Andrew-Riley

Unfortunately your picture is rather blurred so I can't actually read any detail and still don't know what a Coleman DVD is! (A very quick Google search suggests it might be a film?)

However, if you bought the complete "package" from Amazon you need to go back to Amazon (or the actual seller if not Amazon itself) and ask for the serial key for Fastcut to be sent to you. Without that number the software is not going to install or run properly for you, in which case you should seek an immediate refund if you bought the package in order to be able to use Fastcut.

Your only alternative is to buy the software direct from Magix.

Jeff

a coleman dvd is not a film its this it just has those apps on it srry pic is tiny

@Andrew-Riley

OK. Thanks for that additional information.

Two things to note about the stated contents of that disc:

1. Both versions on the disc are now "old". Depending on how much you were charged for this disc (which, I would have to say, appears to be potentially an illegal copy) I would ask for a full refund because:
2. Fastcut is described as the Free version (according to the file name) and the latest version can be downloaded free from here; and the current Photo Manager (version 17) is less than $50 to buy from Magix, or less than £35 if in the UK.

Given the above, and returning to your original question I think I now understand the problem you are having. When you wrote that when I downloaded it asked for my serial number, I assume you mean you attempted to install it from the DVD. Is that correct? And there you were asked to enter a serial number? Did you see an option to "register" or "activate" the software? Did you try pressing that? If you did, what happened? I think that should have taken you to a screen on the Magix website where you could "register" your software and then be sent a serial key by email.

How to resolve this situation? If this was happening to me I would

1. Ask for a full refund from the original purchaser, especially if Fastcut was what you really wanted to buy. After all, it is free!
2. Uninstall the version of Fastcut you have currently on your computer. To do this and ensure that everything is removed, consider using Revo Uninstaller to ensure everything is removed. The link is to the Free version; the paid for Pro version is, IMO, very much worth its price. It is essential that there are no leftovers of the previous installation before you attempt to install the latest version if you want as trouble-free an experience as possible when using the app.
3. Download the latest version from the page I linked earlier and install it. Follow carefully all the installation process. When asked to activate/register/whatever, follow the procedure to obtain a serial key.
4. If you also want PhotoManager, consider buying it as a direct download from the Magix web site.

HTH

Jeff

The DVD came with the camera so I would have to return the whole thing when you were talking about photo manager would that be an illegal copy too?

@Andrew-Riley

when you were talking about photo manager would that be an illegal copy too?

Possibly, yes. It is an old version and will require a serial key to be able to activate it fully. Do you have such a key?

If you don't I suspect that, if you install it, it will initially run in Trial Mode. Trials are limited to a maximum of, I believe, 30 days if you register and request a Trial Version key. At the end of those 30 days you either have to buy the product to receive a full version key or uninstall it since it will no longer open or run.

As to whether or not you should return the package, that is clearly something that only you can decide but I think there is no harm in contacting the seller and asking about the content of this DVD. Where did he/she buy or obtain the software? Is it simply copies of software that he/she owns and no longer uses? If so, have they deregistered it from their account? (If they have not done so you will never be able to install and fully run it, serial key or no serial key, because the Magix database will permanently associate it with the email address/account that registered it originally. Also, it is also worth pointing out to him/her that such actions - i.e. reselling software that has not been deregistered - would be a breach of the licence which Magix granted him/her when he/she bought the software originally.)

Not an easy situation to resolve!

HTH

Jeff

@Andrew-Riley, @emmrecs

Hi

I assume the camera you purchased is one of the Coleman underwater/waterproof camera ranges.

The disc is most likely genuine - to check, the colours should look glossy (like paint) and you will feel the surface is very smooth with small differences in height, eg where the letters are, when you rub your finger over it, the reverse side should be silver.

If the colours are dull and matt and the surface is totally even ie you cannot feel any difference where the lettering is - and the reverse side has a light straw colour or pale purple then it could be an unauthorised compilation.

The Freecut program on the disc is the free version, however you may find it very limited in what you can do with it, and prefer something with more functionality eg Photostory or Movie Edit Pro.

The Photo Manager is also the free version you can get from Magix here.

HTH

John EB