screen record error??

perriced wrote on 9/16/2012, 7:18 AM

Hi, suddenly when I try to screen record, I am getting the message:

 You have selected a framerate or resolution which is not supported by your device. Therefore, the values have been reset. 

This seems to happen no matter which setting I use. And, even after this message, when I try to continue, it says no recording made. The only thing I can think of that might be suddenly causing this is that just yesterday I uninstalled my MEP 18 after successfully installing the upgraded MEP Plus.  Unitl that point everything was working OK.  Should I attempt a reinstall? Can you help? Dave

Comments

johnebaker wrote on 9/16/2012, 11:51 AM

Hi

Have you patched the upgrade install to the current version 11.0.5.0 UDC2 ?

There could be a mismatch in the recording resolution setting - eg setting a recording resolution of 1920 * 1080, when the monitor resolution is 1680 * 1050 will give this error.

Check that the resolution you are trying to record at is not greater than the computer monitor resolution.

Have the graphics card drivers been updated? 

Failing these come back with more information on your computer graphics card settings and the settings you have tried.

John

 

Last changed by johnebaker on 9/16/2012, 11:53 AM, changed a total of 3 times.

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

perriced wrote on 9/16/2012, 2:41 PM

John, brilliant!  Just installed patch 11.0.5.0---who would have known?   Tested twice and everything seems to be running smoothly now.  Again, brilliant and thanks a lot, especially for a timely reply.    a relieved...Dave