Says "Not an HD project" then crashes

johnebaker wrote on 9/10/2019, 3:26 AM

Hi and welcome to the forum.

Please read this topic and come back with more information on your computer specification and Music maker version number - details required are in the linked to topic.

The message you are getting is what I would expect to see in a video editing program - do you have any video on the timeline?

Does the message appear randomly or after a specific action, eg adding an effect or VST?

Do you have any 3rd party VST's installed?

John EB

Forum Moderator

ralftaro wrote on 9/11/2019, 3:16 AM

Hi there,

I don't recall ever hearing this error message before. As John said, we'll definitely need more information here. If you did download from your original generation 2019 purchase installer, and you're currently still running version 27.x of the software, you might also want to make sure to update to version 28.x via the auto-update function in the program or via the following link first:

http://dl03.magix.net/musicmaker.exe

(If such an update was necessary, please make sure to log back into the in-app store system again with your MAGIX account, so you'll have full access to your purchased feature set and content.)

You should also consider contacting us via our official support to further investigate and troubleshoot this issue:

http://support.magix.net

Cheers!

heath-dwetht wrote on 6/18/2020, 5:53 AM

Has this particular problem been solved as I am getting the same event. Fresh install of Windows 10 and mmm20 premium. My current project has 3 channels. 1 small MP3 file. Next channel for recording Vocals. Channel 3 for saved vocals. Minimal effect on channel 3. 12gb ram. Intel i7. Not an hd project appears then crashes. Any help appreciated.

heath-dwetht wrote on 6/18/2020, 6:07 AM

On the end of the MP3 file once loaded into the project HDP tags onto the end of the file name. That cannot be a coincidence.

emmrecs wrote on 6/18/2020, 9:56 AM

@heath-dwetht

Welcome to the Magix forums.

Di you read @ralftaro's post directly above your first one? Have you contacted Support as he suggested?

I think it's also worth saying that if you are running mmm20 premium, that is now a very "old" version. The latest version is 28.0.3.51

The .HDP suffix to that file is nothing to do with your problem! It is the file extension that Magix uses for the graphics that you see as the representation of the waveform when you are working in the MM timeline.

Jeff
Forum Moderator

heath-dwetht wrote on 6/18/2020, 10:10 AM

Thanks for the response Jeff. When I said mmm 20 I meant 2020 premium so not an old version. I will definitely pursue this further if no one responds I this forum with the fix. Regards

Heath Dwetht

emmrecs wrote on 6/18/2020, 10:46 AM

@heath-dwetht

I suspect the fact that this thread has received no other replies than that from @ralftaro that no-one has encountered the problem. You really do need to contact Support.

Jeff

heath-dwetht wrote on 6/18/2020, 12:46 PM

Thanks once again for your response Jeff however as you don't know the solution to this problem and I am quite capable of coming to the conclusion of contacting support, maybe you should keep your further input to yourself.

Regards

Heath Dwetht

emmrecs wrote on 6/18/2020, 1:17 PM

@heath-dwetht

I am not at all sure what led you to make such a sarcastic comment as your most recent post? If my reply came across as in any way "unpleasant", I apologise. That was certainly not my intention.

But it does seem that only by contacting Support and having them possibly look in detail at your computer, will the issue be resolved.

Jeff

johnebaker wrote on 6/20/2020, 6:36 AM

@heath-dwetht

Hi

Please read the Community rules - link is at the bottom of the page.

. . . . as you don't know the solution to this problem and I am quite capable of coming to the conclusion of contacting support, maybe you should keep your further input to yourself. . . . .

Making such sarcastic remarks is unnecessary, particularly as you commented - quote:

. . . .I will definitely pursue this further if no one responds I this forum with the fix . . .

@emmrecs gave you the solution again to which you made the remarks above.

John EB
Forum Moderator

heath-dwetht wrote on 6/20/2020, 7:07 AM

Hello John. Firstly it wasn't sarcasm it was literal. That was also literal. And that was also literal. As this has been cleared up you can apologize for making wrong assumptions and we can move forward trying to find someone who actually knows about the problem I am having with magix music maker 2020 premium and yes I have read the entire thread before posting. Kind regards

Heath Dwetht

johnebaker wrote on 6/20/2020, 7:45 AM

@heath-dwetht

Hi

. . . . Firstly it wasn't sarcasm it was literal. . . .

In that case you have compounded the issue - not only is that not unfriendly it is impertinent to a fellow user and Moderator of the forum - see Community rule #2.3.

I would advise you to follow the Community rules to avoid further issues.

John EB
Forum Moderator

heath-dwetht wrote on 6/20/2020, 8:02 AM

Maybe you should educate your helpers on how not to be condescending to customers who are trying to solve an irritating problem that they have no knowledge how to fix but are still eager to be the one to solve. I was polite in both of my responses to Jeff and also direct as I didn't want to keep receiving more unhelpful alerts especially so soon after my initial post. Thankfully you John came along with your blind loyalty full of mob mentality and self importance and made sure that my directness of tongue was turned into an international incident. If you look back to my initial post and Jeff's response you will surely see that a follow up was not necessary. Yet here we are. I would appreciate it if you would refrain from prolonging this any further unless you have a fix for my magix problem. Any more correspondence will be treated as unprofessional and arrogant as opposed to a lack of judgement on Jeff's responses to my post.

Kind regards

Heath Dwetht