Comments

emmrecs wrote on 4/26/2024, 4:13 AM

@Pypper-Pouliot

Welcome to the Magix user to user forums, so no-one who posts here can do anything to help you with your refund, sorry!

For details of the conditions attached to refunds and how to obtain one please see this web page, especially section 3.

HTH

Jeff
Forum Moderator

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, NVidia GTX 1660TI and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

sheryol-miller wrote on 7/2/2024, 4:41 PM

I just purchased photostory deluxe. I do not have one drive on my computer. Program will not find my old photostory because it looks for one drive. I will NOT save to one drive. I want a refund. Purchased today July 2, 2024

johnebaker wrote on 7/3/2024, 4:52 AM

@sheryol-miller

Hi

This is a Windows setup issue not an issue with the program.

If you are logging in to the computer using a Microsoft account, by default OneDrive will be setup automatically.

You need to disable or uninstall One Drive, ensuring you have local copies of any files stored there.

In the program settings Folders tab you can change the folder locations to your local folders.

HTH

John EB
Forum Moderator

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.