[Resolved] Getting error 1603 during installation

altan wrote on 12/6/2020, 6:24 AM

Hi all, looking for a solution for this Error 1603 issue I encountered during the Music Maker (64bit) installation process.

I manage to download the Music Maker installer via the manager and it automatically starts the installation once download was complete. Everythign was fine until I clicked on the Accept and Install button and then it prompt an Installation Error with the details showing Error 1603 without any other reasons. I sent a couple of emails via the customer service inquiry in the installer but haven't gotten any replay yet.

I tried several possible solutions from cleaning out the registry, to deleting any possible folders related to Magix but to no avail.

I also had an issue with installing Acid Music Studio as well and this one did not prompt any errors, reaching 30% progress bar then said successfully installed but the app and folder doesn't exist on my HDD. I will create a separate post on this one.

It seems I'm unable to install any Magix product at this rate due to this error. Besides this is the first time I'm installing a product from Magix.

Would appreciate if this can be resolved asap.

Links to a pic of the errorhttps://imgur.com/ZO4Vo37

[Solution]:

Check if your windows update isn't having any issues.

Comments

SP. wrote on 12/6/2020, 6:23 PM

@altan It could be that your Windows user account doesn't have full rights to install software in the selected installation directories?

Maybe try to install Music Maker under C:\Users\YOUR_USER_NAME\Music Maker 2021\

altan wrote on 12/6/2020, 11:09 PM

@altan It could be that your Windows user account doesn't have full rights to install software in the selected installation directories?

Maybe try to install Music Maker under C:\Users\YOUR_USER_NAME\Music Maker 2021\

Thanks for the reply. One of the solutions I went through before making this post was to follow the windows documentation on MSI installation erorr 1603 (https://docs.microsoft.com/en-us/troubleshoot/windows-server/application-management/msi-installation-error-1603) and setup the system permission as stated in the instructions but the same error persist.

I tried changing the directory for the main location as well as the template, common files, and user files to C:\Users\"username"\... as well as installing it in another hard drive other than c: but that also did not work too.

johnebaker wrote on 12/7/2020, 8:40 AM

@altan

Hi see this comment from Magix support, you may need to add appropriate exceptions to your Antivirus - although the comment mentions AVG and Avast there are also known issues with Windows Defender and BitDefender security features causing the same issue..

John EB
Forum Moderator

altan wrote on 12/7/2020, 10:51 PM

@altan

Hi see this comment from Magix support, you may need to add appropriate exceptions to your Antivirus - although the comment mentions AVG and Avast there are also known issues with Windows Defender and BitDefender security features causing the same issue..

John EB
Forum Moderator

Hi John, thanks for the reply. I tried what you suggested and unfortunately the error still persist.

After I dug deeper regarding the error, I manage to find one solution that actually work. Apparently my Windows Update did not manage to complete one of its updates due to an update package getting stuck with an installation error, causing any new installations to have the same issue. The solution is simple and that is to just restart the update for a specific package and that resolves the 1603 error.

Now I can install both Music Maker and Acid Music Studio after resolving an issue with Windows Update.

johnebaker wrote on 12/8/2020, 6:01 AM

@altan

Thanks for letting us know the cause and that you are now up and running again.

John EB