Comments

emmrecs wrote on 10/14/2024, 10:31 AM

@Wayne-Robinson

Welcome to the Magix users forum, so not a contact for any Magix staff and confidential, personal information, like telephone numbers or email addresses should never be posted here. Hence, I have edited your post.

You need to email infoservice@magix.net and ask for their help in resolving this problem.

Jeff
Forum Moderator

EDIT, to add: there are no contact phone numbers for users, sorry.

Last changed by emmrecs on 10/14/2024, 10:32 AM, changed a total of 1 times.

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, NVidia GTX 1660TI and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

johnebaker wrote on 10/14/2024, 2:35 PM

@Wayne-Robinson

In addition to @emmrecs comment, see this pinned post.

John EB
Forum Moderator

Last changed by johnebaker on 10/14/2024, 2:36 PM, changed a total of 1 times.

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.