Reinstall of music maker

Lubomir-Rabatin wrote on 9/13/2019, 4:39 AM

Hello,

i have purchased Music Maker 2020 Premium Edition. There are 6 instruments for free to choose and i want to buy more. What will happened if from some reason i need to reinstall the Windows and also Music maker or i will need to install it to new computer? Will (and how) system knows which instruments i have already downloaded and for which i already payed? .....excues me if this was already asked in this forum, but i did not find the answer........ Thank you

Comments

ralftaro wrote on 9/13/2019, 8:56 AM

Hi Lubomir,

Any in-app store purchases are credited to the MAGIX user account that you use to sign into the Music Maker store. It doesn't matter whether you used one of the credits/slots (yielded by the paid-for editions) or real currency to pay for the item, or whether the item was credited to you directly as a consequence of redeeming e.g. a "Premium" edition (which sometimes comes with bonus features such as third-party effect plug-ins or now SOUND FORGE Audio Studio 12). It's all recorded in your account. This means: If you reinstall Music Maker on a new system, you simply need to log back into your MAGIX user account via the in-app store system, and Music Maker will know what features, instruments, soundpools etc. you own, and you'll be able to download/install the content again.

Hope this info helps!

Gregory-Gore wrote on 9/13/2019, 11:38 PM

Hi Lubomir,

Any in-app store purchases are credited to the MAGIX user account that you use to sign into the Music Maker store. It doesn't matter whether you used one of the credits/slots (yielded by the paid-for editions) or real currency to pay for the item, or whether the item was credited to you directly as a consequence of redeeming e.g. a "Premium" edition (which sometimes comes with bonus features such as third-party effect plug-ins or now SOUND FORGE Audio Studio 12). It's all recorded in your account. This means: If you reinstall Music Maker on a new system, you simply need to log back into your MAGIX user account via the in-app store system, and Music Maker will know what features, instruments, soundpools etc. you own, and you'll be able to download/install the content again.

Hope this info helps!

So then why are numerous instruments that I purchased with MM 2016 and MM 2019 Premium locked and won't allow me to install them into the MM 2020 I just purchased?

If you are going to make previous downloaded and purchased Sound Pools, Instruments, etc. not show up as available in an upgraded product than there is no reason to ever update your product again. This borders on fraud since I already have perpetual usage of my previous software so I guess I need to have more than one version of MM installed at the same time to use all my existing downloads?

johnebaker wrote on 9/14/2019, 2:59 AM

@Gregory-Gore

. . . . why are numerous instruments that I purchased with MM 2016 and MM 2019 Premium locked and won't allow me to install them into the MM 2020 I just purchased . . . .

Try the following:

Check that Music Maker 2020 has picked up the serial numbers for MMM 2016 under Help, Activate editions...

If not enter the serial numbers for the old version.
If MMM has the old serial numbers, and assuming you are using the same login to the store, then log out of the store then login again, the locked items should then be available.
If they are still locked, try the Clean up store option in the Program settings, General tab and then logout/in again.

HTH

John EB