Hi,

What *exactly* does the error message say? Can you provide a full, accurate quote or screenshot? Does it say anything like "could not access network location" by any chance? If so, this doesn't actually have anything to do with your Internet connectivity, but is indicative of another problem. That said, if this is really about version 17 of Audio Cleaning Lab, please note that this is rather old, and wouldn't be designed and tested for Windows 10. So, compatibility cannot be guaranteed, and problems might start as early as during the installation process. This would be the replacement product for the former Cleaning Lab product line:

https://www.magix.com/gb/music/sound-forge/sound-forge-audio-cleaning-lab/

This version has just been released, and is, of course, fully compatible with Windows 10.

Cheers!