Registration problem

chris-adamopoulos wrote on 9/20/2024, 3:41 AM

I have installed this program on virtual windows 7 machine on virtual box. I have serial number, cd and converter but during registration a get message ''An online connection could not de established....''. althought serial and email address are correct. VM has connection to internet. i did the same to host machine which runs windows 10 with succesfull registration but there is no windows 10 driver for usb converter. After this i uninstall the program from host machine and install it on VM with the problem i just said. I need your help. Thank you.

Comments

SP. wrote on 9/20/2024, 4:31 AM

@chris-adamopoulos Have you tried the drivers from here?

https://www.magix.info/us/support/article/installation-procedure-magix-video-converter--710/

Your Windows 7 problem is probably caused by the encrypted connection to the registration servers.

Windows 7 doesn't support TLS 1.3 encryption and TLS 1.1 and 1.2 need Windows 7 Service Pack 1 and an additional update and manual editing of the Windows Registry as described here: https://support.microsoft.com/en-us/topic/update-to-enable-tls-1-1-and-tls-1-2-as-default-secure-protocols-in-winhttp-in-windows-c4bd73d2-31d7-761e-0178-11268bb10392

The connection might work after you've done this.

If you need another USB video grabber compatible with Windows 10, there are plenty available on sites like Amazon, mostly cheap ones, which might not have the best picture quality. But I don't think they are much different from the ones that came with Magix.