Refund Soundpool

ken-sannar wrote on 10/16/2023, 12:39 AM

I bought a soundpool, not realizing it was one that already came with the free music maker... So why am I even allowed to purchase it if I already own it ? Can I please get a refund.

Comments

emmrecs wrote on 10/16/2023, 3:39 AM

@ken-sannar

Welcome to the Magix user to user forums.

All requests for refunds are handled by email to infoservice@magix.net.

Jeff
Forum Moderator

ken-sannar wrote on 10/16/2023, 5:12 PM

They only speak German ??? How am I supposed to get any kinda of support ?

SP. wrote on 10/16/2023, 5:25 PM

@ken-sannar They will answer also in English. It might be that the automatic response e-mail is in German. I recommend translating other languages with DeepL.com or Google Translator. Both give good results.