refund

Jesse-vivian wrote on 7/29/2021, 10:57 AM

Where do I go to ask for a refund on this program?

Comments

emmrecs wrote on 7/29/2021, 3:44 PM

@Jesse-vivian

Welcome to the Magix user to user forums.

The conditions for and method of cancellation and subsequent refund for all Magix products is fully detailed here.

HTH

Jeff
Forum Moderator

Melanie-Leach wrote on 9/9/2021, 8:24 AM

@Jesse-vivian Best of luck. I have been trying to get a refund for weeks. It's a nightmare.

johnebaker wrote on 9/9/2021, 1:46 PM

@Jesse-vivian, @Melanie-Leach, @emmrecs

The current cancellation policy is here.

You will note that under the §3 that the cancellation policy applies to 'Only for consumers who are habitually resident in a state that is a member of the EU or the EEA.

If you are in the US then see this and the subsequent comment.

John EB
Forum Moderator

Andrew-Gordon wrote on 9/10/2021, 10:31 PM

Sooooooo, people in the USA who buys this product can't get a refund?

emmrecs wrote on 9/14/2021, 4:31 AM

@philip-joseph

Welcome to the Magix user to user forums.

Your post has been hidden because it is irrelevant to this thread, which is about cancellation of orders, not about being charged twice for the same product.

In addition, this is NOT the forum for the Magix Vegas range of products; please read this pinned post. In your specific case you need to email infoservice@magix.net and ask for their assistance in resolving the problem.

Jeff
Forum Moderator