I find it odd to even ask this question since I've never experienced it before with any other support desk. I think its been over a week since I made an official support request; using the Support tab, selecting the Magix product and outlining my issue in the text box and hitting the send button. Very straight forward.

Unfortunately I received no confirmation email acknowledging my request. A few days later I sent a follow up email and still nothing. Typically, when you make a request to a support desk, an automatic email will be sent acknowledging receipt of your request, allocating a job number and an indication that someone will be in contact over the next few days or something to that effect. But this hasn't happened with the Magix Support desk in this instance.

Its not as if my email is incorrect since I use it to log into the system to participate on this forum and make the Email Support Request. I receive emails with regards to my correspondence on this forum as well as advertising from Magix. But nothing from Support.

Is there another method to reach out to Support other than through the Support tab? This is my first request to Magix Support, so I don't know what their typical response time is? Is it normal to receive nothing from them for over a week? I wouldn't think so but just wondering what other member's experiences have been. I suspect there must be something wrong with their server or something?