Purchasing via Online Activation sends to EU currency (live in CA)

Munenushi wrote on 9/18/2016, 3:16 PM

I have already sent a Ticket to MAGIX Online Support, but I was wondering if anyone here had run into this odd little issue:

When I go to Purchase additional Instruments within Samplitude Music Studio, the Online Activation (online purchase) panel comes up. I choose to go to the Shop and purchase it, but I am forwarded to a Shop site page that presents the Instrument unlock price in Euros (EUR) when I currently live in Canada...

I reinstalled the MAGIX program to see what other Languages are offered, but there is only:

German
English (International)

The installer for the Instruments (DLM, Download Manager) offers:

English (US)
English (Canada)

so I choose English (Canada), but when I go through the program to purchase the Instruments through Online Activation, it still forwards me to a site page at the MAGIX Shop that presents the item in Euros (EUR).

Is there a way to "force" the Program to detect or send me to the Canadian (CAD) Dollars page?
Is there a way to "force" the Website to detect or send me to the Canadian Dollars (CAD) page?

Windows is set to English US, but I tried English CA as well and the same occurs.

Thanks for any ideas anyone may have...

Comments

Munenushi wrote on 9/22/2016, 5:01 AM

Update 1:

Sorry to jump back into my own Thread, but I wanted to Update with a bit of information, which may also be helpful to others...

1)
Being forwarded to the EUR currency website (through the Activation process in Samplitude), I tried to use a Coupon Code I received from MAGIX previously - but apparently cross-currency usage is not possible. It stated that I could not use the Code as it was from a 'different Shop/Region'...

2)
I heard back from MAGIX Support, and they stated that the CouponCodes/Vouchers are not useable on these Addon Products anyway (such as Instruments, Plugins, Codecs, etc) - they are only useable on "Full Programs", such as the main Editing applications themselves.

Support was still very helpful, offering a CouponCode/Voucher for the equivalent difference in price (EUR to CAD), but since I cannot use my previous Coupon Code for purchasing this Instrument, I may just purchase the Instrument outright (in EUR) and use my original Coupon Code towards a purchase of a 'full program' (such as Video Edit Pro or something) in the future...

3)
I found that I still had a Trial Version of Music Maker on my system, so I ran the Activation process in that, attempting to purchase the Instrument - and it forwarded me to the Shop page with CAD currency!

Fantastic... but my question now is, if I purchase this Instrument via the Music Maker Activation mechanism [before the Trial is over], will I be able to use that Instrument in [my main purchased program] Samplitude? Or will it only be usable in Music Maker?....

Stay Tuned to find out! haha

Munenushi wrote on 9/24/2016, 10:26 AM

Update 2:

Continuing with hopefully-helpful information for others, I conclude #3...

At this time, when attempting to Purchase an Instrument (VSTi), Samplitude seems to forward me to a MAGIX Shop site page that presents the price in EUR currency. I heard back from MAGIX Support and they informed me there was nothing they could do at the moment, unless it changes in the future (I would just have to pay in Euros).

So, I ran the Music Maker I had installed and began the Purchase steps for the Instrument - which forwarded me to a MAGIX shop site page with the price in CAD currency (I am in Canada). Just to be sure, I asked MAGIX Support, if I purchased the Instrument here, would it be useable in Samplitude (since I was "buying it through" Music Maker)? I recieved a helpful answer here in the Forum and one soon after from MAGIX solidifying a "YES"! So, I finished the Purchase of the virtual instrument - but ran into another problem... The purchase process has a step asking for a "Computer ID"...

Since this ID seemed to be related to the software (and not my system "Windows ID"), I began to look for a "Computer ID" number or code, somewhere in the information of the two programs (Music Maker and Samplitude)... I found none. However, what I did find, was I saw that there was a number code of some sort in the URL (Internet Address) of the Purchase page, after starting the purchase of the Instrument through Samplitude (which sent me to a page with the EUR price) - it had a section of the URL that looked like this:

ComputerID=VISOXX-YYYYY-ZZZZZ-XXXXX-YYYYY-ZZZZZ

So, I entered that into the "Computer ID" area in the purchase page for the Instrument - and it worked! Now, I had an Instrument that I could use in Music Maker (since I started the purchase/activation process there) and that I could also use in Samplitude!

[Being quite complicated and a number of steps and communications back and forth between MAGIX Support, I kindly suggested that perhaps the Websites and/or the Activation process be "updated" somewhat, to include other Countries/Regions, or other similar changes, to make this process easier for others, in the future.
I also wanted to share this here, so that it may help others that might run into these issues (Purchasing, Currency, or "Computer ID" mysteriousness..). I hope that this information helps someone else someday!] :)