Purchased Audio Cleaning Lab 2 update and was billed 2 times PayPal

Tom-Engelsma wrote on 2/12/2020, 11:19 AM

Purchased the Audio Cleaning Lab 2 update and was billed 2 times with my PayPal account. Can someone please get back to me so we can return the one serial number and I can get my $59.99 refund to PayPal.

Comments

emmrecs wrote on 2/12/2020, 1:06 PM

@Tom-Engelsma

Welcome to the Magix forums.

This is a user to user forum so no-one here can help with your refund, unfortunately.

Please use the Support link in the header of any forum page to contact Magix Sales and explain what has happened.

HTH

Jeff
Forum Moderator

Tom-Engelsma wrote on 2/12/2020, 1:26 PM

Yes did that 3 times but no response...........

emmrecs wrote on 2/13/2020, 4:34 AM

@Tom-Engelsma

Sorry to hear that. How long did you wait to receive any reply to your support requests? Such replies can take some days to be created. When you say you received "no response", was there not even an acknowledgement that your message had been received?

Jeff