programme keeps asking for serial numberfor my old programme and new p

joeshe68 wrote on 8/29/2021, 1:32 PM

I have paid for an upgrade from Music Maker 2021 to Music Maker Premium 2022 I received the e-mail with the downloads for the program and pdf file and serial number. I downloaded them but now my opening page keeps asking for my old serial and new serial. I then went to register the new premium have tried to put them in but nothing happens, also I cannot get my free loops and another add-on. I am not sure what the premium page looks like. It keeps asking me to upgrade. Top left of the page it says Music Maker 64bit no mention of Premium. I have uploaded the relevant files hoping someone can let me know which program I have got. Thanks

Comments

SP. wrote on 8/29/2021, 1:38 PM

@joeshe68 Does it help if you go into the program settings and click on the button to clean up the store? Then try again to register your premium edition.

johnebaker wrote on 8/29/2021, 1:53 PM

@joeshe68

Hi

I have removed the 2 images you posted as they are showing your email address.

This is a public forum, please do not post any personal information including email addresses, order numbers, serial numbers etc in the forum.

John EB
Forum Moderator

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

joeshe68 wrote on 8/29/2021, 1:59 PM

The program is definitely registered I have just this moment found where to look. I cannot understand when i open up the program from my desktop I get the screen asking me to upgrade also, no indication that I am running the premium program. I have not done what you have done because it is registered should I still do it?

johnebaker wrote on 8/29/2021, 2:24 PM

@joeshe68

Hi

Once you have used the serial number to activate the program it is registered to your email address, you cannot use the serial number again.

Do as @SP. commented above and clean-up the Store. - this usually fixes the issue.

John EB
Forum Moderator

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

joeshe68 wrote on 8/29/2021, 2:40 PM

no luck. will try again tomorrow. thankyou @sp & moderator.