for some reason a registration window opens with the activation code and my email address but the program won't open that both have the check marks beside them. with the bar below to activate and register, but it has been registered when i first installed them now i get an error message error-24 that says it's registered under a different email address. so i have no idea of this other email address or how to find out what this email is it is referring to .please i have spent a good deal of money on the original order as well as for the up date to the magix video pro 14. the worst part i have never really used the program and just now have made time to do the editing that i have put off for the 5 years, and now it won't open. please help me resolve this issue some how. thank you.