Program will not open and "support" is a death circle of nothing

Kimberly-Bronson wrote on 4/6/2023, 4:41 PM

Only the exe program for ACID is showing up. If I click on it, it says it is already installed but it is not showing up on my computer anywhere. Even via a search, nothing is there. I cannot open the program or use it and support is a bad joke. There doesn't seem to be a way to actually contact anyone to get tech support. How do I get tech support is my first question. If anyone can help me figure out how to find a program that is hiding, that would be helpful.

Comments

SP. wrote on 4/6/2023, 5:00 PM

@Kimberly-Bronson The Windows troubleshooter might help to uninstall ACID if you cannot find it everywhere.

https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d

Technical support can be reached via a ticket system. Click on the SUPPORT link at top of this page and then select ACID. On the next page scroll down until you reach "Contact Support" and create a ticket.