program says incorrect email but it's really registered on "my Magix"

k.e.l wrote on 11/29/2016, 1:54 PM

help when I start the music maker it will ask for registteing but it registered on my magix but it claims programmety not this is what has gone wrong
if it is not the right place to ask dettte questions so please write where I have to ask, I have used several times before but have taken a break of about one month when the problem occurred

Comments

johnebaker wrote on 12/1/2016, 6:43 AM

Assuming you are entering the same email address as the software was registered with, are the following correct:

you are running Windows 10 on your PC

and
Windows 10 was an upgrade from 7 or 8

and
Music Maker was working OK before the upgrade

If yes to all 3 then you need to re-install the program following this procedure.

Otherwise we need more information eg has anything changed on the computer between when it was working and then stopped

HTH

John EB