Hi all,
I've been using Video Pro X for several years now with no issues. A few weeks ago, I began working on a video project, and everything was going smoothly at first. However, I am now experiencing repeated crashes every time I attempt to work on the project. Everything is fine for a few minutes, but then the program will crash and I have to force quit from task manager. I'm able to restore the project just fine and resume editing, but it will inevitably crash again within a few minutes.
I'm using version 17.0.3.68. I just updated my NVIDIA drivers (GeForce RTX 2060) with the studio version. I'm on Windows 10, my CPU is an AMD Ryzen 5 3600X, and I have 32 GB of RAM. Please let me know if there is any other additional info I can provide.
Here's the crash log I am receiving:
---------------------------------------------------------------------- MAGIX Video Pro X 04.03.2024 18:15 ---------------------------------------------------------------------- CrashDump 20240304_181548_v17.0.3.68.dmp successfully written Error in module "KERNELBASE.dll" (Load address: 0x00007FF9FAF40000) to address 0x00007FF9FAF6CF19 (Exception 0xe06d7363 "") Unknown Thread (ThreadID: 000008cc) 00007ff9faf6cf11 20 48 ff 15 ff 81 1b 00 00007ff9faf6cf19 > 0f 1f 44 00 00 48 8b 8c 00007ff9faf6cf21 24 c0 00 00 00 48 33 cc Main Thread fffffffffffffff8 ?? ?? ?? ?? ?? ?? ?? ?? 0000000000000000 > ?? ?? ?? ?? ?? ?? ?? ?? 0000000000000008 ?? ?? ?? ?? ?? ?? ?? ?? video_pro_x.exe 10.02.2020 13:53 f60827f7 Memory Allocation Base: 1.176 PE: 704 Pages: 262.144 PI: 190.512 PI_TEMP_DATA: 262.832 SI: 1.196.768 SI_TEMP_DATA: 220.704 FSI: 4.800 Blocks: 121.108 Temporary: 750.100 BE: 3.936.000 PLE: 2.769.056 BE Pool: 6.912 PLE Pool: 0 wHdr/inst: 136 B.cache inproc: 15.712.668 Video: 119.807.808(132.619.912/109.324.032) Bitmap: 0 Video thumbs: 480(6) SI Display Cache: 3.336.000 PLE Display Cache: 1.012.344 Buffer: 0 Pointer: 0 Title: 623.826 Memory GF: 0 Memory GF Zero: 0 Memory GF Zero_Dyn: 0 Memory GF Dyn: 0 Memory TT: 0 Audio Effect: 296 PPE: 80.000 Video Monitor: 0 malloc/free: 0 DIB: 6.861.652 VP: admin: 2.160 VP+Trans: privateData: 3.024 Transitions:: 0 Frame Cache: 0 EXIF: 0 VSW: 0 DVDMAKER: 0 global UI (malloc): 0 global UI (valloc): 50.331.648 NOWAGGLE: 0 MP3 Reader: 0 JPEG buffer: 0 Private Bytes: 7496 MByte TLS: 915 MXGUI: 44.431.716 Sum: 252.235.998 Processor [46] 3793MHz 1 Core(s) Microsoft Windows NT 10.0 (Build 19045) Used Memory: 7466 MB Max Used Memory: 7470 MB Free Virtual Memory: 18699 MB Total Virtual Memory: 131072 GB Call stack: Address Frame 00007FF9FAF6CF19 0000000036169120 RaiseException+69 00007FF9F153E3D9 00000000361691F0 _BuildCatchObjectHelper+3B1 00007FF9FD6D1716 000000003616B730 RtlCaptureContext2+4A6 0000000072EF2C96 000000003616B790 MxQt::QCoreApplication::quit+D6 0000000072EEF9D4 000000003616B7D0 MxQt::QCoreApplication::addLibraryPath+2E4 0000000072EF2291 000000003616B860 MxQt::QCoreApplication::postEvent+161 0000000072F17530 000000003616B8F0 MxQt::qt_qFindChildren_helper+910 0000000072F10595 000000003616BA00 MxQt::QMetaObject::activate+235 0000000073252F02 000000003616BA40 MxQt::QNetworkCookieJar::`default constructor closure'+E22 0000000072F108DD 000000003616BB50 MxQt::QMetaObject::activate+57D 000000007326DB02 000000003616BC30 MxQt::QNetworkReply::url+9FA2 00000000732D36ED 000000003616BCA0 MxQt::QNetworkReply::uploadProgress+21D 0000000072F1519A 000000003616BE50 MxQt::QObject::event+DA 00000000724F7580 000000003616BE80 MxQt::QApplicationPrivate::notify_helper+140 00000000724F64DA 000000003616C5C0 MxQt::QApplication::notify+1B9A 0000000072EF1FF9 000000003616C640 MxQt::QCoreApplication::notifyInternal2+B9 0000000072EF3CC1 000000003616C6F0 MxQt::QCoreApplicationPrivate::sendPostedEvents+221 0000000072F37825 000000003616C800 MxQt::QEventDispatcherWin32::processEvents+DB5 00007FF9FB74EF75 000000003616C990 CallWindowProcW+615 00007FF9FB74E69D 000000003616CA10 DispatchMessageW+4AD 0000000072F36F99 000000003616FDA0 MxQt::QEventDispatcherWin32::processEvents+529 0000000072EEE991 000000003616FE20 MxQt::QEventLoop::exec+1B1 0000000072D6B7C2 000000003616FE70 MxQt::QThread::exec+92 0000000072D7038A 000000003616FEC0 MxQt::QThread::start+2FA 00007FF9F1504F7F 000000003616FEF0 beginthreadex+107 00007FF9F1505126 000000003616FF20 endthreadex+192 00007FF9FD477344 000000003616FF50 BaseThreadInitThunk+14 00007FF9FD6826B1 000000003616FFD0 RtlUserThreadStart+21
Thank you in advance for any help or advice!