Program freezes after dragging music

joe-macnab wrote on 1/3/2017, 10:11 AM

I just purchased your Magix Edit Pro Premium last night from your website. The program consistently freezes up as soon as I attempt to drag a music file onto it. The music files are from my own computer. I am using Windows 10. The computer is an HP desk top, brand new. The processor is an intel i7 6700. RAM is 16 GB. 64-bit operating system. How can I drag music files onto my movie without it freezing up?

Comments

joe-macnab wrote on 1/3/2017, 3:26 PM

I figured out what the problem was. I was importing the music files from an external hard drive and when I did this the program would freeze. However, I copied the music files over into the computer's HD and then tried it and there was no problem...no freezing. I don't know why the program won't accept them off my external HD because I have used Magix editing programs before doing this without a problem. Anyways, works fine now.

browj2 wrote on 1/3/2017, 4:14 PM

Hi Joe,

Importing from a connected HD should work. You may have trouble if you are using a USB memory stick.

Did you update to the latest patch? Did you download and install the extra content? If you are new Movie Edit Pro, you should watch my tutorial on Getting Started under the Tutorials tab.

 

John C.B.

VideoPro X(16); Movie Studio 2024 Platinum; MM2025 Premium Edition; Samplitude Pro X8 Suite; see About me for more.

Desktop System - Windows 10 Pro 22H2; MB ROG STRIX B560-A Gaming WiFi; Graphics Card Zotac Gaming NVIDIA GeForce RTX-3060, PS; Power supply EVGA 750W; Intel Core i7-10700K @ 3.80GHz (UHD Graphics 630); RAM 32 GB; OS on Kingston SSD 1TB; secondary WD 2TB; others 1.5TB, 3TB, 500GB, 4TB, 5TB, 6TB, 8TB; three monitors - HP 25" main, LG 4K 27" second, HP 27" third; Casio WK-225 piano keyboard; M-Audio M-Track USB mixer.

Notebook - Microsoft Surface Pro 4, i5-6300U, 8 GB RAM, 256 SSD, W10 Pro 20H2.

YouTube Channel: @JCBrownVideos

johnebaker wrote on 1/3/2017, 6:24 PM

Hi

. . . . I don't know why the program won't accept them off my external HD . . . .

It is possible that it is the Windows USB port power management settings are set aggressively and the USB device is being turned off immediately after accessing the file.

I would not recommend use external USB connected drives as sources for files to be imported into MEP - USB power management turning off the USB ports/device can cause problems. However if you must then ensure that Windows does not turn the USB ports off - this you will find in the Power Management profile settings.

I always copy project backups and files from my USB backup drives back to the hard drive when I want to work with them.

HTH

John EB

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

joe-macnab wrote on 1/3/2017, 6:49 PM

Anyways, the problem is solved. It was because the files were being dragged off an external HD. I copied my music files into my PC and now there is no problem. Works great. Nice features in this Premium version.