Having had many problems with MS 2023 I recently upgraded to MS 2024. Again many problems but number one is having completed a project and saved it, I now find that it won't open with the message "file format cannot be read" as per the image attached.
Also have random "crashes" relating to memory of which my machine has plenty. Tried changing buffer size but makes no difference. Shutdown and restart clears but why?
Any help greatly appreciated.
Hi Peter.
How much free space do you have on your C: drive? Too little and the program will not be able to load a project. I would recommend at least 10GB of free C: drive space, preferably more.
Ray.
Hello Ray. 175GB. Didn't have any problem with loading until this morning.
Hi Peter.
Have you tried right clicking the desktop icon and choosing the 'Run as Administrator' option?
Ray.
Okay, tried that Ray. Same result?
Hi Peter.
It's an odd disruption as it is quoting a lack of permissions as the reason for not loading, so has the folders permissions changed? Have you had a recent Windows update?
Permissions are normally controlled by the operating system, not individual programs.
Try just creating a new project with one clip and save it to a different folder on the C: drive. See if that opens.
If that opens then try cutting and pasting the MVP file to that new project folder and see if it opens. If it opens but doesn't know where the project's files are then we will know it is a problem with the folder and not the MVP file.
If the new project file doesn't open then my guess would be there is a problem with some Windows permissions somewhere.
Ray.
Hello Ray. The strange thing is that an earlier draft, saved in the same file and drive opens without any problem . File descriptions are the same. Tried switching the "problem" file to a new drive and again it does not open.
The other main problem I'm having is this message:-
When I get this there are no other programmes open and task Manager suggests no memory problem.
I've never had this problem with previous MS versions. Memory usage is about 25%. Tried adjusting buffer but to no avail? Any ideas on this?
Thanks, Peter
@PETER-CLARKE Hi, can you click your icon at the top of this page - My Profile & fill in your Signature with the full name of your CPU, GPU & amount of RAM, also inc the Windows & Magix version, this will then show at the bottom of your comments,
Your Taskmanager pic doesn't show a GPU, you can right click at the top to choose which tabs are visible.
Can you show a picture of the Performance tab in Taskmanager? A full picture.
Hi Peter, then it sounds like the project file has corrupted. Do you have any BAK files you could open instead. They should be created at 10 minute intervals and in the same folder but may be 'hidden' in the folder. If it is just the main project file that is corrupted then the BAK files should open. Just choose the one with the last known time stamp on it. That may not be the highest numbered BAK file.
Also have you right clicked the MVP file and checked the permissions?
As to the second problem. That message relates to your monitors audio. Please check that link to confirm you have that monitor or similar. Do you have two audio processes running at the same time such as the motherboards inboard sound chip? I've never had a monitor with onboard sound so that is new to me. Is it your only source of listening?
The amount of memory you are showing me in that view of task manager doesn't show me the total amount of memory in use on the whole system or the amount of system memory available or is committed and needed for use. Adjusting the audio buffers is not going to clear this but maybe closing all other open programs and restarting the system may help. If you have Chrome running in the background I would strongly suggest closing it.
Ray.
I posted this before. Magix backup files have the extension "MV_". "BAK" is only part of the filename.
If you don't have any luck with File>Load Backup project (eg can't find them, not displaying), locate the MV_ files on your PC then pick the latest one for your project, change the file extension to MVP and open it with Magix.
@PETER-CLARKE Hi, can you click your icon at the top of this page - My Profile & fill in your Signature with the full name of your CPU, GPU & amount of RAM, also inc the Windows & Magix version, this will then show at the bottom of your comments,
Your Taskmanager pic doesn't show a GPU, you can right click at the top to choose which tabs are visible.Can you show a picture of the Performance tab in Taskmanager? A full picture.
Thank you for joining in. Signature details now added. Task Manager has dozens of lines but here are the first dozen or so.
@PETER-CLARKE Hi, you're on Windows11 so i had to get this pic from the internet. It's the Performance tab I want to see, after clicking on performance enlarge the window if you need to so it shows all the things in the list, CPU will be at the top & GPU at the bottom, Ideally take the picture of Task Manager when you have that msg showing of 'not enough memory'
Hello Al. Will take a screen print when it next happens. Sods law says that it will behave itself for a while!
Ray. Just the Dell Sound on the motherboard.
Hi Peter.
But is that your monitor I linked to in blue in my post, (repeated here) as the warning from the program was specifically to do with that monitor. Because I have never seen such a warning before and see that monitor has sound and speakers I find it interesting, confusing, and odd as to why that warning should come up at all.
Ray.
Hi
. . . . The other main problem I'm having is this message:- . . . .
Is the Nvidia GTX 1660 audio supposed to be your default audio device - eg is your audio being fed through HDMI to the monitor(s) or from the GTX 1660 to an external audio device?
If not, check your Windows settings and reset your default audio device to the correct output ie onboard audio chipset (Realtek?).
John EB
Forum Moderator