program crash on export after 5 minutes movie studio 2025.

CubeAce wrote on 10/30/2024, 1:07 PM

@spuddy13

Hi yah! Long time no see.

Have you changed your system or graphics card and if so have you checked you have the latest drivers for the A770?

As this is a card no-one else here is using yet you may have to contact Magix support.

Ray.

spuddy13 wrote on 10/30/2024, 1:46 PM

thanks for response Ray

i have made one full holiday video before on this pc

it crashed on export then because i had multiple gpu selected

i asked for help in here and i got my film completed by making changes

so i thought i was fixed

but i just spent 3 wks doing my latest edit and get this issue

it sends error to magix but does not display it to me

since you helped me i have gained confidence in the programs use and was having fun till i tried to export today

i asked my graphics card to check for updates and it just goes in circles in the intel interface

if stuck i will contact Magix

spuddy13 wrote on 10/30/2024, 2:34 PM

heres the crash screen

johnebaker wrote on 10/30/2024, 5:25 PM

@spuddy13

Hi Brian

The ucrtbase.dll mentioned in the error message is a Microsoft C++ component, on my laptop.

Check the following, in the order given, testing the export after each step:

If there is a transition or effect on a clip at the point on the timeline where the crash occurs, remove it then try exporting again.
Run a system file check - see this tutorial and do steps 3 - 11. the tutorial also applies to Windows 11
If the issue is still not resolved, check the version number of the ucrtbase.dll file which is installed in the Windows/System32 folder, then download and install both the appropriate x86 and x64 versions of the Visual Studio C++ redistributable from here - select the version matching the first 2 digits of the version number of the file, eg if the file version begins with 10. then this is the 2010 version

HTH

John EB

spuddy13 wrote on 10/30/2024, 7:12 PM

John,

I tried the following...

i split my edit in two sections

i created an mp4 export from the clip on timeline following fault clip and it created the output file

i then created an edit upto and including the crash clip and started it again and it crashed just before the end of the last clip on time line

i then noticed i had created project files with different names but the export was keeping the same mp4 name

on output

so i ran the export again and changed the output name and the dam export worked

so to cut a long story short i have my full export in two halfs with no crashes

i had noticed in a google search it was a c++ component but i hate messing with that kind of stuff

i may just do it in two halfs and join the two outputs together this time

i will follow your instructions to see what i find

again thanks for being there and your knowledge

appreciated

today when it would not export after 3 weeks editing it, i felt sick

all the best

Brian

johnebaker wrote on 10/31/2024, 2:29 AM

@spuddy13

Hi Brian

Thanks for the feedback - was there a transition, effect or change of video/image format at the point where you split the timeline for export?

John EB

spuddy13 wrote on 10/31/2024, 8:16 AM

John

it was a clip with scrolling txt

here are the files

the bad settings that crash program

good settings that worked

and video of the section in working export

spuddy13 wrote on 10/31/2024, 8:21 AM

noticed it clipped above at 18 secs

so never got to end

but extract with tick dumps movie

the setting with the X terminates and crashes program if set to arc 770 for processing

what does that tell us

it wasa plain clip with schrolling txt only

Brian

Bol wrote on 10/31/2024, 9:27 AM

@spuddy13

Hi Brian,

Your problem may be due to outdated drivers? Upon checking the uploaded specification, I see that your Intel(R) Arc(TM) A770 Graphics driver is no longer up to date.

Your version is 31.0. 101.545, while the latest version is 32.0. 101.6130_101.6048. You could have this checked automatically by: Download Intel Drivers and Software

HTH
Rob

PS. If you find it annoying or do not dare to update your computer to the latest drivers, I advise you to have this done by a reputable computer store

me_again wrote on 10/31/2024, 9:31 AM

Greetings Brian,

I'm a little confused by all this. I may have missed something so I'm afraid I'm going to ask what is possibly a very silly question - why don't you use the Arc A770 for Importing, Processing and Exporting?

I was going to buy one of those cards a few months ago. I replied to your topic https://www.magix.info/us/forum/movie-studio-2023-suite-support-for-intel-arc-a770--1337593/ and from my research it's a beast of a card so should more that adequately encode most things you throw at it.

My guess would be that your CPU got maxed out as you appear to use it for both processing and exporting; changing your setting to have the Arc A770 doing the processing took a lot of the work off the CPU and the encoding completed without crashing.

Set all the settings to the Intel Arc A770 and your encoding should fly.

As I said, I may have missed something, if I have then apologies.

AndyW

Bol wrote on 10/31/2024, 9:49 AM

@spuddy13

Hi Brian,

I think the pc shop has put an intel card in it for now and he said that if it is a problem, he will change it to Nvidia card for you. See: Movie studio 2023 suite - support for intel arc a770