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emmrecs wrote on 8/6/2021, 9:25 AM

@Nuno-Matias

Welcome to the Magix user to user forums, so not a contact for any Magix staff, sorry.

Because we are all fellow-users I doubt that anyone here can offer you a solution to this, other than to keep trying! It is possible that the Magix servers have a problem but it is also possible that there is a problem with the required 2 factor verification process now required for purchases. (Please see this pinned post for a full explanation of this requirement.) It might be worth checking with your bank or card issuer that they can handle this legal requirement. If they cannot, unfortunately you will need to find an alternative method of payment, I think.

Jeff
Forum Moderator

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, NVidia GTX 1660TI and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

256Pi wrote on 8/6/2021, 10:31 AM

I've had a similar problem with the Producer Planet website today, it's thrown me an "Authentication Exception" when I attempted to log in. Didn't even make it to payment, just the log in with my own email continually fails for some reason. I attempted to reset my password in case that was the problem, but it wouldn't even let me do that either, just said it "couldn't reset", so I presume that comes from the same error.

Maybe a server is down, or something like that?

emmrecs wrote on 8/6/2021, 10:46 AM

@256Pi @Nuno-Matias

I also experience the "Authentication Exception" error when trying to log into my Producer Planet account. I think there must be a server problem.

Jeff

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, NVidia GTX 1660TI and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

michael-karns wrote on 8/6/2021, 11:29 AM

I can log in to my magix account and buy software with no problem, but get an error trying to buy from producer planet. I tried loading the previous version of MM and it will not allow purchases. This is frustrating as heck.

michael-karns wrote on 8/6/2021, 11:31 AM

I can log in to my magix account and buy software with no problem, but get an error trying to buy from producer planet. I tried loading the previous version of MM and it will not allow purchases. This is frustrating as heck.

This is frustrating because you cannot seem to get in touch with support.

emmrecs wrote on 8/6/2021, 11:42 AM

@michael-karns

Please read ALL the earlier posts to this current thread.

Jeff

Last changed by emmrecs on 8/6/2021, 2:10 PM, changed a total of 1 times.

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, NVidia GTX 1660TI and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

johnebaker wrote on 8/6/2021, 2:10 PM

@Nuno-Matias, @emmrecs, @256Pi, @michael-karns

Hi

Producer Planet is still giving the error message at this time

John EB
Forum Moderator

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

Pic wrote on 8/9/2021, 4:45 AM

Hi everyone, we're now the 9th of the month, and I too can't login on producerplanet, nor can I fetch my missing soundpools in Music Maker or login to the store from there.