Problems Installing Sound Forge Audio Cleaning Lab4

James-McCall wrote on 2/21/2025, 3:47 AM

Have been trying to install Audio Cleaning Lab (64bit ) without any success. Purchased in Jan and have been unable Tio install it since. Have gone to help desk and tried all the suggestions with no success also. Suggested that it was an incompatibility between my security and firewall that stopped it. However when I completely turned them off, again it did not work. System is desktop with AMD Ryzen 7 5700X3D 8-Core Processor 3.00 GHz with Windows 11 Pro installed. Error message was: The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log or use the command-line sxstrace.exe tool for more detail. Has been going on since Jan

Comments

SP. wrote on 2/21/2025, 4:00 AM

@James-McCall Looks like your system is missing something? Maybe a C++ Redistributable.

Try installing https://aka.ms/vs/17/release/vc_redist.x86.exe and https://aka.ms/vs/17/release/vc_redist.x64.exe

Does this help?

James-McCall wrote on 2/21/2025, 5:58 AM

Have reinstalled C++redis 2015 with no help and part of the installation process is installing C++ redis 2013 so that does not help either.

SP. wrote on 2/21/2025, 6:12 AM

@James-McCall Please check the Windows Reliability Monitor for detailed crash description. You can open the monitor by pressing Win + R on your keyboard, then typing perfmon /rel and pressing Enter. Check for red X icons and double click on the crash for detailed information.

James-McCall wrote on 2/21/2025, 11:20 AM

Checked the reliability Monitor and it showed that the program was successfully installed one minute and the next was unsuccessful and uninstalled with error 1603. Tried the steps online to fix it but to no avail still did not work. Not getting anywhere with it for now. will be signing off for the night now and will check the machine tomorrow morning. maybe eventually will get this to work

SP. wrote on 2/21/2025, 1:00 PM

@James-McCall You can also try to click on the Windows Start button, type in Event Viewer and start the app of the same name. This will show much more events than the Reliability Monitor. In the tree on the left side click on the Custom Views node, then on Administrative Events, or look under Windows Protocols and Applications. Then you need to search for error messages relevant to you.

I recommends you upload screenshots of your findings. You can do this with the blue arrow icon above the response text box.