Comments

carlos-medinahernandez wrote on 5/30/2017, 3:18 AM

  This is the thing....

emmrecs wrote on 5/30/2017, 4:07 AM

Hi, welcome to the Magix forums.

The error message shows there is a problem with the Magix server. I suggest you try again, perhaps in a few hours (to allow time for the problem to be corrected). If you still have no success you should raise a support ticket at http://support.magix.com

Jeff

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, NVidia GTX 1660TI and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

johnebaker wrote on 5/30/2017, 5:36 AM

Hi

In addition to Jeff's answer - there has recently been an issue with using the online store which was fixed with a patch.

What is the full name and version number of the Music Maker you are using - see under Help, About . . . .

If you have Music Maker Premium the latest version number is 24.1.5.112.

John EB

Last changed by johnebaker on 5/30/2017, 5:37 AM, changed a total of 1 times.

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

carlos-medinahernandez wrote on 5/30/2017, 12:48 PM

Hi Jeff, I've tried again this morning but it appears the same message... Thank you tho..

Hi John, I have the 24.1.5.112. version but I still DK what the problem is..