Does Magix provide an email address or phone number for technical support? I'm trying to solve an unusual technical problem related to software but I can't find help anywhere. Terrible service!
@Lech-Okolotowicz Hi, someone better than me will help you with customer support, but can you describe your unusual technical problem, maybe someone here can help you?
I have two movie studios in 2023 on two computers and a problem with NewBlue.I can install it on one computer, but on the other NewBlue sees it as if I want to install one of their programs on two computers. I wrote to their help department. They advised me that I shall open another account on NewBlue. I did, but it didn't work. Would you know how to fix it?
Hi,
Did you try clicking on SUPPORT at the top of the forum?
If so, then what did you do?
John CB
As John (@browj2) wrties, you need to use the Support header link.
However, it is my understanding that you may not be able to do what you are suggesting. I think any NewBlue serial key can be attached to only one NewBlue account so, unless you are prepared to buy a second copy of whichever effect you are trying to use you will not be able to do this.
Jeff
Forum Moderator