premium not working

tristan-davies-smyth wrote on 2/19/2023, 6:40 PM

I bought the premium version and installed it but i still have only the free version. when I open the program it is still the free version. i have uninstalled and reinstalled with the premium version install link but have had no success. any help would be appreciated

Comments

emmrecs wrote on 2/20/2023, 3:30 AM

@tristan-davies-smyth

Welcome to the Magix user to user forums.

On the initial splash screen you see when the program opens, towards the top right hand side, do you see the button "Enter serial key". Have you done this? If so, with what result? Are you actually shown at the top right hand side as being logged in?

Jeff
Forum Moderator

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, NVidia GTX 1660TI and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

johnebaker wrote on 2/20/2023, 4:15 AM

@tristan-davies-smyth

Hi

Following on from @emmrecs comment see this tutorial on getting started with Music Maker.

John EB
Forum Moderator

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

emmrecs wrote on 2/20/2023, 5:24 AM

@trevor-harris

Welcome to the Magix user to user forums.

Unfortunately, your first post is asking a completely different question to the subject of this thread. Please do not hijack another user's post in this manner but rather start a new thread with full details of your computer, the exact version and edition of whichever software you have, along with the details of any error message you receive, thank you.

Your message in this thread has been hidden.

Jeff
Foorum Moderator

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, NVidia GTX 1660TI and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

tristan-davies-smyth wrote on 2/20/2023, 12:03 PM

when i click on the button to input my serial number the program does not do anything unfortunately. it sort of freezes then closes the window