Popup ads when exiting program

Chris-Houg wrote on 1/10/2022, 10:34 AM

When exiting the program, the program closes and once closed, a popup will intermittently display with an ad. This is intrusive (especially since I paid for the pgm) and the first time I've seen it, owning this and other design programs over the years.

I've looked around and tried to find a way to disable them, but, there isn't anything in the options nor any of the menu items that I could find.

When it does pop up, I'll click the "Don't show this again" which just doesn't show the ad that is displaying, if a new ad comes out, it displays that.

Comments

johnebaker wrote on 1/10/2022, 11:05 AM

@Chris-Houg

This is something that is becoming common practice with software developers - I have 4 non Magix, different brands of software, all paid for that have ad popups. 2 of them have no means of disabling the ad popups.

Fortunately Magix does have means of minimising the number of popups:

In the program settings look for a Hide news or similar option.
Uninstall Magix Cloud Import, also known as Magix Connect, Update Notifier or Network Sync.

HTH

John EB
Forum Moderator

Chris-Houg wrote on 1/10/2022, 12:48 PM

I had, and did again, go through the 12 tabs in the Options menu. I also looked under Help as sometimes there's something there or on the About page, but, nothing.

There was a process called "updater" that was running from Magix. I killed that but not sure if it's loaded when you click the check for updates button. It isn't in my windows start up.

Also looked for any uninstall option for Magix Cloud Import, also known as Magix Connect, Update Notifier or Network Sync

Did find an option for Help >> Info popups with an option to turn the either all on or off, but, I don't believe that has anything to do with the advertisements, I had disabled it a couple weeks ago and an ad just popped up today when I closed the program.

I'm guessing there is probably an entry in the registry, but, searching for "xara" and "magix" didn't show anything obvious.

I looked for support but only found knowledge base articles and the forum, nothing to contact magix support directly and ask.

I recently purchased Photo and Designer for just one reason, it has the Magnetic Lasso tool. For some reason it was disabled in Designer Pro X or they didn't add it. I remember them advertising that X had everything that photo/designer had plus the web stuff but that wasn't there.

I wanted to do some things and the magnetic lasso tool made it much easier, so, the recent purchase for just that one thing was well worth it to me. The other xara/magix programs I have don't have that popup either when the program is running or after you quit.

johnebaker wrote on 1/10/2022, 2:16 PM

@Chris-Houg

. . . . Also looked for any uninstall option for Magix Cloud Import, also known as Magix Connect, Update Notifier or Network Sync . . . .

The program should be in Windows settings, Apps - I have 2 versions installed Cloud Import and Connect as shown below.

John EB

Chris-Houg wrote on 1/10/2022, 2:32 PM

I don't have either of those apps showing up there, running Windows 10. Typed "magix" in the search box, nothing, tried with just "connect" or "cloud" and that didn't bring anything up either. "xara" showed designer 9 and 10, Photo & graphic designer along with its content pack.